Operations Manager

Company Description:
Fiesta Asia Travel is a destination management company (DMC) specializing in travel experiences across Vietnam. We work with travel agents and B2B travel partners to deliver customized itineraries, group tours, MICE movements, and destination management services.
We are looking for an experienced and result-oriented Vietnam Department Manager to oversee Vietnam operations, manage group and MICE enquiries, drive business conversions, and ensure high service standards. The ideal candidate will have strong destination knowledge, excellent commercial understanding, and the leadership skills to guide a team and manage complex group movements.
Qualifications & Experience:
• Minimum 4–5 years of experience in the travel and tourism industry, preferably with a DMC or B2B tour operator.
• Strong working knowledge of Vietnam, including hotels, sightseeing, transportation, restaurants, and group travel logistics.
• Proven experience in handling GIT groups, MICE movements, corporate travel, and group quotations.
• Expertise in group costing, supplier negotiations, hotel contracting, and customized itinerary planning.
• Experience managing large groups, gala dinners, conferences, incentive tours, and special events will be an advantage.
• Previous experience in team coordination, mentoring, or supervisory responsibilities is preferred.
• Proficiency in MS Excel, MS Word, email communication, and travel quotation tools.
Key Skills Required
• Strong destination knowledge and commercial understanding of Vietnam.
• Excellent group costing, quotation preparation, and supplier negotiation skills.
• Strong follow-up, client coordination, and business conversion abilities.
• Leadership skills with the ability to guide, support, and coordinate team members.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple group enquiries, quotations, and deadlines simultaneously.
• Strong attention to detail and commitment to service quality.
Key Responsibilities
• Handle and oversee GIT group enquiries, MICE movements, and group quotations for Vietnam.
• Prepare competitive and accurate quotations, customized itineraries, and group costing proposals.
• Coordinate with hotels, transport providers, restaurants, and local suppliers to secure competitive rates and quality services.
• Follow up with travel agents on quotations and enquiries to improve business conversion.
• Support and guide the team while monitoring daily operations and enquiry handling.
• Coordinate group movements and ensure smooth execution of tours, events, conferences, and incentive programmes.
• Maintain timely communication with travel agents and ensure accurate responses to all enquiries.
• Identify operational challenges, resolve issues efficiently, and maintain high service standards.
What We Offer
* An opportunity to build a career in the growing B2B travel industry.
* Exposure to Vietnam destination management and international travel operations.
* A professional and performance-oriented work environment.
* Learning opportunities and career growth based on performance.

Work arrangement
No