Operations Executive

Hiring: Executive – Operations
Location: Gurgaon
Employment Type: Full-time
Experience: 1–3 years
We are looking for an Executive – Operations to ensure the smooth day-to-day functioning of our center through coordination, SOP adherence, quality checks, and accurate reporting.
Key Responsibilities
Coordinate with clinical, front office, billing, pharmacy, diagnostics, housekeeping, and other teams for seamless patient flow
Act as the point of contact between the center and the central operations team
Ensure staff follow approved SOPs and flag deviations to the Center Head
Conduct regular audits of processes, documentation, cleanliness, and service standards
Track patient feedback and complaints and ensure timely resolution
Resolve day-to-day operational issues and escalate critical matters
Prepare and submit daily, weekly, and monthly MIS reports accurately and on time
Requirements
Graduate in any discipline (degree or diploma in Hospital / Healthcare Administration preferred)
1–3 years of experience in operations, preferably in a hospital or healthcare setting
Strong coordination and follow-up skills
Working knowledge of MS Excel and MIS reporting
Good written and verbal communication
Attention to detail and ability to work under pressure
Familiarity with HIS or other hospital software (preferred)

Work arrangement
No