Manager, Deposit Operations

The Manager of Deposit Operations is a mission-critical leadership role responsible for the operational, technical, regulatory, and control functions supporting WSECU’s consumer, business, and specialized deposit products and services. This position ensures deposit products and services are accurately designed, configured, implemented, maintained, and serviced while remaining compliant, scalable, and operationally sustainable.
You will serve as a key business owner for deposit-related systems and partner closely with Product, Digital Systems, and other teams to translate operational, regulatory, member, and business needs into effective solutions. This role oversees complex deposit functions, including consumer and business deposits, retirement accounts, trusts and estates, deceased-member administration, legal processes, escheatment, tax reporting, and Courtesy Pay.
You will also lead and develop specialized operational and analytical teams, including Business Systems Analysts. Success in this role requires a confident, people-first leader who combines strong operational and technical expertise with sound decision-making, accountability, and a commitment to delivering an exceptional member experience. Ready to learn more?
Your day might include:
Providing leadership and accountability for Deposit Operations’ compliance with applicable federal and state laws, regulations, regulatory guidance, and WSECU policies governing consumer, business, and specialized deposit products and services
Maintaining deep working knowledge of deposit-related regulatory requirements and translating regulatory changes into operational, product, system, process, and control requirements
Leading oversight of highly regulated and complex deposit functions, including Courtesy Pay, escheatment, IRS/tax reporting, garnishments, levies, subpoenas, specialized accounts, statements, notices, and disclosures
Evaluating regulatory, operational, financial, member, and reputational risk associated with deposit products, system changes, process changes, exceptions, and operational decision
Partnering with Compliance, Legal, Risk, Audit, Product, Core Banking, and Digital Systems to ensure regulatory and control requirements are appropriately incorporated into products, systems, and operating processes
Serving as a key business and subject-matter owner during regulatory examinations, audits, and compliance reviews and ensures identified issues are addressed thoroughly and sustainably
Promoting strong risk awareness and accountability across the team while ensuring employees have the knowledge, guidance, and tools needed to make sound, member-focused decisions with regulatory and policy requirements
Leading Deposit Operations with accountability for accuracy, timeliness, quality, member service, operational resilience, and consistent execution across consumer, business, and specialized deposit products and services
Maintaining deep knowledge of deposit products, complex account structures, ownership types, servicing requirements, and operational processes to provide effective leadership and decision-making
Providing operational expertise during product development and change to ensure servicing requirements, member impacts, operational capabilities, and implementation needs are identified and addressed
Ensuring new and existing products can be effectively administered and supported throughout their lifecycle and that operational processes deliver the intended member and business outcomes
Serving as an escalation point for complex and sensitive member, product, operational, and service issues requiring sound judgment, problem-solving, and timely decision-making
Maintaining sufficient technical expertise to lead the Deposit Operations business systems function, challenge and evaluate solutions, understanding system logic, dependencies and risk, provide direction to Business Systems Analysts, and maintaining accountability for business outcomes
Maintaining strong technical knowledge of Symitar functionality, configuration, PowerOns/RepGens, system outputs, integrations, and deposit-processing logic to identifying issues, evaluating solutions, and effectively partnering with technical teams
Providing leadership and direction to Business Systems Analysts responsible for requirements, testing, system analysis, data analysis, process improvement, and operational enablement
Establishing business testing, validation, and sign-off expectations for deposit-related system and product changes prior to implementation
Understanding system dependencies and integrations affecting deposit products and evaluates the downstream member, operational, regulatory, and control impacts of technology changes
Representing Deposit Operations on cross-functional projects and ensuring operational, member, regulatory, technical, and control requirements are identified and addressed throughout the initiative
Evaluating implementation risks, dependencies, and downstream impacts and escalating issues that could affect members, compliance, operations, or business outcomes
Managing the performance, risk, and compliance of key Deposit Operations vendors in alignment with WSECU's Vendor Management requirements
Leading with a servant-leadership mindset, prioritizing employee growth, well-being, development, and success while maintaining high-performance expectations
Setting clear expectations and providing consistent coaching, feedback, recognition, performance management, and development opportunities
Developing sustainable cross-training, succession planning, and knowledge-management practices for critical and specialized responsibilities
Empowering employees to exercise judgment and solve problems while providing appropriate guidance and support for complex, sensitive, or high-risk situations
What you bring to the team:
Bachelor of Arts or Bachelors of Science degree in Business Administration, Finance, Management, Information Systems/Technology, or a related field, or equivalent relevant experience
Minimum of five (5) years of progressive experience in a credit union or financial institution, with significant experience in deposit operations, complex deposit products, regulatory compliance, or technology-enabled financial operations
Minimum of five (5) years of people leadership experience, with demonstrated success leading and developing teams in complex, deadline-driven, highly regulated environments
Knowledge of consumer, business, and specialized deposit products, account structures, servicing requirements, and associated regulatory considerations
Demonstrated experience leading or managing highly regulated operational processes, internal controls, risk management, audits, or regulatory examinations
Demonstrated experience working with core banking systems and financial services technology, with the technical aptitude to understand system configuration, processing logic, data, automated processes, integrations, and downstream impacts
Ability to translate business, products, regulatory, member, and operational needs into requirements, testing scenarios, controls, and sustainable solutions
Strong analytical and data literacy, with the ability to use operational data, reporting, trends, and exceptions to identify risk, defects, performance issues, and opportunities for improvement
Strong critical-thinking, problem-solving, and risk-assessment skills, including the ability to make sound decisions in complex situations where precedent or direction may not be clear
Demonstrated success coaching, engaging, motivating, and developing employees while maintaining high standards of accountability, service, and performance
Advanced proficiency in Microsoft Office and strong capability in systems analysis, data evaluation, and operational reporting to identify trends, anomalies, and emerging risks
Strong written communication skills, with the ability to draft procedures, internal control documentation, risk assessments, audit and regulatory responses, and executive‑level summaries
Ability to interpret and apply laws, regulations, policies, procedures, and system outputs, translating them into clear, actionable guidance for staff
Strong organizational and time‑management skills, consistently effective in fast‑paced, interruption‑driven environments
Proficient in Microsoft Office applications with a strong aptitude for learning and leveraging new technology systems
Bonus points if you have:
Advanced Symitar core-system experience, including configuration, PowerOns, RepGens, reporting, or related core functionality
Experience leading or overseeing Business Systems Analysts, Systems Analysts, or other specialized analytical/technical professionals
Experience with business analysis, including development of business requirements, use cases, acceptance criteria, and testing/UAT
SQL, advanced data-query, reporting, or data-visualization experience
Experience with system administration, integration, automation, or technology-enabled process improvement
Advanced knowledge of consumer, business, retirement, trust/estate, or other specialized deposit products and account structures
Experience overseeing Courtesy Pay, overdraft, or other complex regulated deposit programs
Experience serving as a business, process, or control owner during regulatory examinations, compliance reviews, and audits
Project management, process improvement, or change-management experience
Competiti