Exec IT Site Engineer

At Arriva, we're connecting communities across the UK and Europe through safe, reliable and sustainable transport. Operating in 11 countries and delivering more than 1.5 billion passenger journeys each year, we're on an exciting journey as we continue to evolve our business and invest in our future.
As part of this, we're looking for an Executive IT Site Engineer to join our Digital & Technology team and become a part of the dedicated onsite IT presence at Lacon House, Holborn.
The Opportunity
Technology plays a vital role in keeping our business connected and operating effectively. As our Executive IT Site Engineer, you'll be the face of IT support within our London Head Office, providing a high-quality, responsive service to colleagues across the business, including senior stakeholders and visitors.
You'll deliver hands-on technical support across workplace technology, end-user devices and collaboration tools, ensuring users receive an exceptional service and a seamless technology experience. Working closely with teams across Digital & Technology, you'll take ownership of incidents and service requests, coordinate resolutions and help drive continual service improvement.
This is an excellent opportunity for someone who enjoys combining strong technical expertise with outstanding customer service and stakeholder engagement.
What You'll Be Doing
Providing dedicated onsite IT support for colleagues, contractors and visitors based at Lacon House
Acting as the primary IT presence within the building, delivering a professional and customer-focused service
Delivering 2nd and 3rd line support across hardware, software, networking and workplace technologies
Providing white-glove support to senior stakeholders and executive leadership teams where required
Supporting meeting rooms, video conferencing systems, digital displays and collaboration technologies
Managing incidents and service requests through our IT Service Management platform (Ivanti)
Troubleshooting and resolving issues relating to laptops, monitors, docking stations, printers, mobile devices and meeting room equipment
Supporting Microsoft 365 applications and Windows 11 devices
Administering user accounts and access requests within Active Directory and Entra ID
Configuring, deploying and maintaining laptops, mobile devices and peripherals using Intune
Coordinating with specialist technology teams to resolve escalated issues
Maintaining accurate IT asset records and onsite stock levels
Creating and maintaining technical documentation and knowledge articles
Supporting project activity affecting the Lacon House site
Identifying opportunities to improve services and reduce recurring issues through proactive problem management
What We're Looking For
We're keen to hear from candidates who are passionate about delivering exceptional IT support and thrive in a customer-facing environment.
You'll ideally bring:
Previous IT support experience within a corporate office environment
Strong troubleshooting and problem-solving skills
Experience supporting Windows 11 devices
Experience supporting Microsoft 365 applications and services
Active Directory and Entra ID administration experience
Experience deploying and supporting laptops and mobile devices using Intune
Experience supporting meeting room and collaboration technologies
Experience working with an IT Service Management (ITSM) platform
Excellent verbal and written communication skills
The ability to manage multiple priorities and work effectively under pressure
A proactive, professional and customer-focused approach
Desirable experience includes:
Basic networking knowledge
ITIL Foundation certification
Why Join Arriva?
This is a highly visible role where you'll become a trusted technology partner to colleagues across our London office. You'll have the opportunity to make a genuine impact on the day-to-day technology experience of our users while working with a broad range of systems, technologies and stakeholders across the business.
If you're passionate about technology, enjoy solving problems and take pride in delivering exceptional customer service, we'd love to hear from you.