Senior Technical Program Manager

Collaborates with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Collaborates with cross-functional teams to establish and refine scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and moderately complex, cross-organizational initiatives impacting products and business. Manages moderately complex issues, bottlenecks, and risks within the scope of work, escalating when necessary. Contributes to and initiates improvements to technical programs, driving the implementation of industry best practices and moderately complex process improvements. Adapts and applies continuous improvement methods within technical programs, identifying insights within assigned workstreams to support generating recommendations that deliver operational efficiencies. Leads technical discussions within the immediate team to align priorities and facilitate collaboration on program goals. Leverages technical expertise to guide cross-functional teams. Collaborates with development teams to enhance reports, dashboards, forecasts, tools, and models. Facilitates collaboration as a technical liason with or between stakeholders teams by ensuring smooth communication and program tracking.
Key
Responsibilities
Technical
Management and Execution - Technical Management:
–
Leverages
technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
–
Actively
supports product or service delivery and ensures they meet the applicable third
party, security, export, and accessibility compliance requirements.
–
Participates
in rapid response to security escalations, identifying risks and appropriate
mitigation strategies and supporting the optimal proposed path to resolution.
–
Forecasts
program demands and resourcing to identify risks and ensure that goals are
achievable.
–
Contributes
to the development and implementation of process improvements to improve the
reliability of products or services.
Technical
Management and Execution - Technical Strategy and Execution:
–
Utilizes
technical knowledge to identify, track, and manage program dependencies and
risks.
–
Supports
rapid response to escalations, coordinating within team and communicating to
senior team members to assess risk, determine mitigation strategies, and
execute the optimal proposed path to resolution.
–
Analyzes
requirements and provides input on program strategy development.
–
Helps
refine and update delivery standards and guidelines.
–
Identifies
and quantifies opportunities for process automations and advocates for
prioritization.
–
Participates
in incident management initiatives, as applicable.
Program
Oversight - Strategy and Decision-Making:
–
Assists
in aligning priorities with customers, service, and stakeholder teams through
regular reporting to leadership.
–