Sr. Business Management Analyst

As part of the IR Business Operations team, the Sr. Business Management Analyst will support the Business Technology Solutions (BTS) Information Research (IR) organization with activities aligned with software licensing and maintenance, professional services, and scientific knowledge resources.
This centralized operations resource role will assist the broader Business Operations & Insights function by coordinating invoice processing, contracting, recovery activities, reconciliations, accruals, reporting, and process documentation while ensuring stakeholders receive clear, accurate, and responsive service.
Responsibilities:
Monitor, triage, and process intake requests for new software licensing and maintenance, scientific knowledge resources, and professional services, ensuring required process, funding, procurement, vendor, and evaluation documentation is complete before submission.
Trigger and track renewal notifications no less than 90 days before expiration; follow up to confirm scope, funding, business ownership, quotes, and required documentation completion to prevent service interruption.
Submit and monitor shopping cart requests via SRM (SAP) and purchase order execution through completion.
Provide reporting, analytics, dashboarding, and operational insights generation.
Maintain accurate licensing, asset, vendor, contract, purchase order, funding, stakeholder, and expiration data to ensure downstream data usability.
Support year-end accrual and PO closure activities which include consolidating input, reviewing data for accuracy, preventing duplication, following up on missing information, and assisting with final submission preparation.
Coordinate invoice processing across various systems, including routing approvals, confirming payment actions, supporting credit memo requests, and following up on open invoice entries.
Partner with stakeholders to troubleshoot financial process issues, identify root causes, recommend practical solutions, and improve customer experience for Business operations processes.
Update process documentation, standard work maintenance, training materials, and continuous improvement.
Required:
Bachelor’s Degree with 5 years of experience; OR Master’s Degree with 4 years of experience
Strong diligence with the ability to validate data, documentation, funding, and process requirements accurately.
Collaborative, service-oriented communication style with the ability to engage stakeholders at various levels and across functions.
Inquisitive and resolution-minded approach; comfortable asking clarifying questions, identifying gaps, and driving follow-up to closure.
Ability to manage multiple requests, deadlines, renewals, and stakeholder follow-ups while maintaining organization and transparency.
Strong written communication skills for drafting concise updates, process guidance, and stakeholder-facing messages.
Experience with software licensing, professional services, procure to pay and contract support beneficial to success in role.
Preferred:
Experience with SAP, Clarity, Smartsheet, SharePoint, ServiceNow, PowerPoint, Microsoft Teams, and CoPilot.
Proficient in Excel, Power BI dashboard reporting and analytical skills.
Familiarity with purchase orders, shopping carts, SOWs, POCNs, RCEs, WBS elements, cost centers, accruals, recovery entries, or financial policy guidance.
Experience supporting project managers, portfolio managers, finance partners, vendors, or cross-functional business stakeholders.
Experience improving business processes, documenting standard work, creating training materials.

Employment type
Full-time

Work arrangement
Hybrid