Head of Product Operations

Zearch is delighted to be partnering with a fast-growing, AI forward, Supply chain Integration software company to appoint a Head of Operations for Onboarding, Integrations and Support.
The business is replacing decades-old trading-partner infrastructure with a single API and an AI platform that reads partner requirements and builds the integrations itself. Leading VCs and a major strategic investor back the company, and it recently closed its Series C. Revenue has doubled year on year for several years. Customers are signing faster than they can be connected, and that’s the problem this role exists to solve.
The opportunity
You’ll run the operations that takes every customer live, handling hundreds of new trading-partner connections each month. The role starts with onboarding, then grows into ERP integrations and support, building toward full post-sale operations leadership.
You’ll be measured on how much manual work you remove, not on how big your team gets. Product builds the AI agents. You run them in production, act as their toughest internal customer, and send back what doesn’t work. Where it once took a customer months to go live, it now takes days, and your job is to make that the norm at scale.
What you’ll do
Own the end-to-end customer onboarding operation and the scorecard behind it: throughput, time to live, quality and cost
Run onboarding using the company’s AI tooling, pushing automation as far as it can go before adding headcount
Build your own workflows, scripts and AI tools to remove manual steps, and feed requirements back to Product
Drive adoption of new automation across the team, including people who are used to doing it the old way
Deliver multi-party, production-critical go-lives involving customers, their trading partners and ERP vendors
Manage contractors and external partners to clear standards on quality and cost
Grow team members into leads, building a bench that can run each phase of the operation
Expand the remit into ERP integrations and customer support as the operation matures
What you’ll bring
Experience leading an implementation, onboarding, integrations or support operation, and owning its numbers
Hands-on building: tooling, automation or AI workflows you’ve personally created in the last six months
A track record of driving automation adoption in a team that resisted it
People you’ve grown into leads who would vouch for you
Experience delivering production-critical projects that depended on parties outside your control
Experience managing contractors or outsourced teams to quality and cost targets
A background in high-growth B2B SaaS, fintech, logistics tech or AI-first companies.
Experience at an AI-native or API-first business is a strong plus
If you’re an operations leader who would rather remove work than add headcount, and you want to run the operation that AI is reshaping, we’d like to talk. Apply here or message me directly for a confidential conversation.

Work arrangement
Yes