TikTok Creator Community Manager

Zainith Agency is a marketing agency specializing in TikTok Shop onboarding, paid advertising, and consulting for branding and web page design. With over 6 years of experience managing successful eCommerce brands, we help businesses grow through tailored digital marketing strategies and strategic affiliate partnerships. Our services also include design and affiliate curation, making us a trusted partner for brands looking to enhance their social commerce presence.
Job Description
Zainith Agency is looking for a TikTok Shop Creator Community Manager to join our team remotely. While this position is remote, Zainith Agency is headquartered in New York City, USA.
IMPORTANT: Applications from candidates who are not fluent in English or do not have proven TikTok Shop and Discord knowledge will be immediately disqualified. No exceptions.
The Community Manager will operate as the primary point of contact with top TikTok Shop creators making content for Zainith Agency’s clients. The focus of this role is to build and maintain strong relationships with creators and grow Zainith Agency’s discord community by offering training, biweekly calls, contests and prizes, and more!
You will be responsible for:
Managing creators on TikTok Shop Seller Center and discord or WhatsApp groups (10-12)
Meeting one-on-one with top creators and building relationships
Hosting contests, workshops, office hours, etc. within discord to keep creators engaged
Recruiting TikTok Shop affiliates to join and be active in our discord community
Growing the number of creators within the community as well as the collective GMV driven by the community through TAP links
The ideal candidate has a proven track record in account management, eCommerce, and client satisfaction. You should have multiple examples of going above and beyond to meet client expectations.
Responsibilities
Meet targets for discord membership growth and GMV driven
Host biweekly call to keep creators engaged and driven
Moderate discord or WhatsApp chats and engage regularly with members
Answer questions related to TikTok Shop and Zainith Agency’s services for creators
Manage and promote affiliate contests with prizes and payouts
Add and remove client brands from affiliate group and ensure top creators are being onboarded to the community
Requirements
MUST have proven experience with TikTok Shop (Seller Central, Ads Manager, affiliates, etc)
Self-starter comfortable with developing a program from scratch with little direction or oversight.
Fluency in English (written and spoken at a professional level)
Bachelor’s degree or equivalent experience
Strong verbal and written communication skills
Excellent listening, negotiation, and presentation abilities
Previous eCommerce experience
Ability to manage multiple client accounts with sharp attention to detail
Demonstrated ability to influence and communicate with stakeholders at all levels, including executives
Reliable high-speed internet connection that supports live video meetings with screen sharing
About Zainith Agency
Zainith Agency is a New York–based marketing agency dedicated to helping clients achieve peak growth on TikTok Shop. The “zenith” represents the highest point, and Zainith is committed to scaling and maintaining sales growth for every client.
We've worked with several high revenue powerhouses such as Momofuku, Obvi, Primal Harvest, Kinobody, and more!
We foster a culture of excellence, flexibility, and growth.
Benefits include:
Paid time off
Flexible health insurance subsidy
Employee perks and ongoing professional development
If you are fluent in English, and bring proven TikTok Shop expertise, we’d love to see your application!

Work arrangement
Yes