MID-LEVEL ALTERYX SUPPORT ANALYST (TEMPO DETERMINADO DE 180 DIAS) (35710)

We are seeking a dedicated and detail-oriented Alteryx Operations Administrator to join our team, supporting our global Data & Analytics platform. This role is focused on the day-to-day operational management and maintenance of Alteryx environment, ensuring high availability, performance, and adherence to established protocols.
Main Responsibilities:
Execute daily operational tasks: Perform routine health checks, system monitoring, and verify the status of Alteryx Servers.
User and Permission Management: Process requests for user creation, modification, deletion, group assignments, and project-level permissions within established guidelines for Alteryx Servers.
Content Management Support: Assist with the promotion, deletion, and organization of workflows and data sources as per client requests and procedures.
Data Refresh Management: Monitor and troubleshoot scheduled data refreshes, identifying and resolving failures in a timely manner.
Incident Response: Respond to and resolve operational incidents related to Alteryx Servers, including server outages, service interruptions, and dashboard loading issues, following defined runbooks and escalation procedures.
Performance Monitoring: Track and report on key performance indicators (KPIs) and resource utilization for Alteryx environments using existing monitoring tools.
System Maintenance: Assist with scheduled maintenance activities such as restarts, cleanup tasks, and log management for Alteryx Server.
Documentation Adherence: Follow and update existing operational documentation, standard operating procedures (SOPs).
Request Fulfillment: Process and fulfill operational requests from users and other IT teams related to the Alteryx platform.
Collaboration: Work closely with senior administrators and client IT teams to escalate complex issues and ensure seamless service delivery.
Testing: Testing and knowledge transfer for product enhancements
Consulting customers e. g. In ETL use cases
Minimum Qualifications
Min. bachelor’s degree in computer science, Mathematics, Engineering, Information Systems or a related field.
Practical experience in an IT operations or administrative role.
Hands-on experience with administering Alteryx or other Business Analytical Servers at an operational capacity.
Proficiency in executing routine administrative tasks within Alteryx environments.
Familiarity with server operating systems (Windows Server) for basic operational checks.
Experience with monitoring tools (preferred New Relic) for system health and performance.
Strong adherence to operational procedures and attention to detail.
Excellent problem-solving skills with a focus on quick resolution of operational issues.
Ability to work in a structured environment and follow established processes.
Fluent in English.
Preferred Qualifications:
Basic understanding of SQL for data source verification and troubleshooting.
Familiarity with ticketing systems (e.g., Jira, ServiceNow) for managing requests and incidents.
Basic understanding of network concepts (e.g., firewalls, proxies) relevant to server connectivity.
Knowledge of ITIL processes (Incident, Request, Problem, Change Management).
Experiences in KNIME which is like Alteryx or another Business Analytics environment

Employment type
Full-time

Work arrangement
No