US&C People Operations Employee Data Specialist

About the role and team
Our People Operations team bridges the gap between high-level strategy and the daily employee journey ensuring our workforce data is up to date and accurate. As part of a specialized Tier 2 team, we don't just answer questions—we solve complex challenges and manage the critical employee data and life cycle events. We partner closely to ensure that while AI and automation handle the routine, our Specialists provide the deep expertise and human touch required for the most important milestones in an employee's journey.
We are looking for a People Operations Employee Data Specialist to resolve complex and high-impact employee data transactions, ensure operational excellence, and partner to improve processes, systems, and compliance. This role is the subject matter expert (SME) on employee transaction data management - ensuring accuracy, compliance and scalable processes.
What you’ll do
Own and resolve Tier 2 escalations, providing clear, empathetic, and policy-aligned guidance that goes beyond a standard script.
Execute complex transactions and lifecycle events—such as new hires, job changes, or terminations ensuring our system of record remains a system of trust.
Act as a critical liaison between employees, vendors, and COEs to resolve intricate inquiries and ensure service consistency across the region.
Partner to operationalize new programs and participate in UAT for system enhancements, ensuring regional nuances are built into global designs.
Research and resolve data discrepancies, collaborating with Payroll, IT, and other People Ops teams.
Collaborate to refine Tier 0 (Self-Service) and Tier 1 knowledge content, utilizing your expertise to help AI solve more problems before they reach your desk.
Analyze case trends in ServiceNow and HRIS data to identify recurring friction points and recommend scalable, predictive solutions to improve the employee experience.
Monitor data quality through regular audits, identify issues, and recommend process improvements.
Assist in preparing reports or dashboards for People Ops leadership as needed.
Support User Acceptance Testing (UAT) for system enhancements and new functionality.
Basic Qualifications