Real Estate Operations

We're looking for a detail-oriented Operations Team Member to support the day-to-day administrative, leasing, compliance, and reporting functions across multiple manufactured housing communities in the U.S. This is an execution-focused role — you'll be the back-office engine that keeps leasing, billing, maintenance tracking, and reporting accurate and on time for our onsite Community Managers.
If you thrive on process, love clean data, and get things done right the first time, this role is for you.
Core Responsibilities
Leasing & Resident Administration
Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager
Upload and organize resident documents (IDs, income proof, applications, agreements)
Track lease expirations and flag renewals in advance
Process resident info sheets and verify completeness
Background Checks & Compliance
Run and track background & credit checks
Record approvals/denials per Fair Housing guidelines
Maintain audit-ready resident files
Support compliance with HUD, state, and park-level rules
Charges, Billing & Collections Support
Post rent, utilities, late fees, and one-time charges accurately
Assist with water, sewer, trash, and power billing setups
Identify and flag NSFs, delinquencies, and discrepancies
Coordinate with accounting on corrections and reconciliations
Maintenance & Work Order Support
Create and update work orders in Rent Manager
Track status and follow up with Community Managers
Upload invoices, notes, and before/after photos
Help ensure maintenance hours are logged correctly
Reporting & Data Accuracy
Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline)
Validate data accuracy across Rent Manager and Google Sheets
Proactively flag exceptions, trends, and risks
Communication & Coordination
Serve as back-office support for onsite Community Managers
Communicate clearly via Slack and email
Escalate issues with context and documentation
What Success Looks Like (KPIs)
Data accuracy rate ≥ 99%
Lease processing turnaround ≤ 24 hours
Background checks completed same business day
Near-zero billing error rate
100% on-time reporting
Slack responsiveness within agreed SLA
Requirements
2+ years of experience in real estate back-office, property management, or operations
Prior experience supporting U.S.-based clients preferred
Strong proficiency in Rent Manager (or demonstrated ability to learn fast)
Comfortable with Google Sheets, Docs, and Drive (intermediate to advanced)
Working knowledge of U.S. leasing, billing, and compliance concepts
Extremely detail-oriented, organized, and process-driven
High integrity when handling confidential data
Calm under pressure and comfortable supporting multiple communities at once
Bilingual (English/Spanish) strongly preferred

Work arrangement
No