Customer Support Agent

Bandit Running is a pioneering technical performance brand committed to creating innovative, high-quality apparel and gear for goal-driven runners. Our mission to “Evolve Running” guides everything we do, always prioritizing the needs of the global running community. As the fastest-growing brand in the sport, we challenge conventional brand-building norms, prioritizing an extremely high bar for disruptive excellence across product, experiences, and content. Our vision is to build an enduring, iconic brand that breaks down barriers and inspires greater passion and participation in the sport we love.
The Customer Support Agent is a critical role on Bandit’s team, dedicated to delivering exceptional customer experiences across all communication channels. Based in New York, this is a hybrid in-office position, ensuring close collaboration with our team while maintaining flexibility. The role ensures timely, professional, and accurate support that reflects Bandit’s standard of excellence.
Primary Responsibilities
Provide accurate and timely support primarily via email and other channels
Address customer inquiries related to orders, shipping, returns, and product details
Maintain efficiency and consistency in customer interaction
Ensure rapid response times during high-traffic periods like seasonal drops
Support the training of new hires and contribute to process improvements
Support knowledge-sharing initiatives to enhance customer service quality
You Have
2+ years of customer support experience preferred (e.g., e-commerce or retail)
Excellent written communication and problem-solving skills, with the ability to identify and escalate issues
Proven ability to multitask and manage high-volume support inquiries while maintaining accuracy and consistency
Proficiency with customer support platforms (e.g., Gorgias, Zendesk, Siena AI)
Collaborative, team-oriented mindset with openness to feedback and eagerness to learn, train, and share best practices
About the Role
Part-time (up to 30 hours) hybrid role based in Brooklyn, NY; In-Person office requirement 1-2 days per week
Competitive pay ($21/hour)
Getting in on the ground floor of an exciting startup, with major opportunities for growth
Engaging, team-oriented work environment
At Bandit, we’re building an incredible culture rooted in our three core values - Trust, Empathy, and Excellence. We believe that to build the best team, our baseline is an environment where everyone can bring their full and authentic selves to the table. We are committed to fair hiring practices where we hire team members for their potential and advocate for diversity, equity, and inclusion. We do not discriminate based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

Work arrangement
No