Client Service Representative - 2nd Shift

Summary
Responsible for coordinating SGS services locally and globally.
Schedule: Monday-Friday12:00pm-8:00pm
Job Functions
Receive Orders from clients, sales and account management Teams for the local and global operations.
Ensure proper documentation and order processing
Opens orders in Systems
Notify Sales and Account Management Teams of service delivery delays.
Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
Escalates non routine order, inquiries or service delays concerns or issues to Client Service Team Management Lead for resolution.
Coordinate invoicing with invoicing team.
Send Reports to clients.
Maintain job folders and filing.
Other duties assigned as necessary in response to business needs.
Performs collection efforts to meet DSO targets
Education and Experience
High school diploma or GED (Required)
Associate’s degree in science background (Preferred)
Two or more years of administrative or operational experience, familiarity with data entry
Proficient in Microsoft Office- Word, Excel, and Outlook specifically.
Working in laboratory environment a plus
Skills
Ability to establish effective working and team relationships with internal and external customers, works in a collaborative manner.
Highly motivated, dependable, and detail oriented.
Strong communication and organizational skills.
Functional Competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
SGS is an Equal Opportunity Employer.

Employment type
Full-time

Work arrangement
No