Field Quality Manager

TechFlow, Inc is hiring an experienced Field Quality Manager to support checked baggage maintenance at US airports. Reporting into the Director of Field Optimization and Quality, this position promotes quality standards, while actively driving process improvements to increase reliability, decrease overhead, and provide rapid escalation resolution ensuring compliance and integrity. This is a hands-on customer service position working with regionally local customers and subcontractor personnel. Work is primarily home-based with up to 75% travel required within the Southern OR Mid-Atlantic U.S. regions.
Responsibilities
Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.
Serves as a liaison between Field Quality Director, customer, and airport stakeholders.
Ensure consistent compliance to contract regulations.
Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations.
Develops and fosters a philosophy of continuous improvement across the region.
Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations.
Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance.
Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.
Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance.
Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.
Drives communication up and down the organization. Builds relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives. Prepare briefings and present complex technical information to technical and non-technical audiences.
Conducts regularly scheduled meetings with customer management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress.
Identify and nurture both cost savings and revenue opportunities.
Self-motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations.
Must possess strong organizational skills, attention to detail, and excellent writing skills.
Requirements
Bachelor’s degree or equivalent experience in relevant field.
5+ years of experience managing field support personnel on a logistics, data analytics or similar program.
Experience collecting, analyzing and organizing data to identify and drive preferred results.
Proficiency with Microsoft Office Suite.
Excellent Communication Skills: Ability to exhibit clarity, confidence and accuracy when discussing projects and technologies.
Ability to travel up to 75%
Ability to attain Public Trust clearance
Preferred Qualifications
Experience with TSA airport operations
Experience involving contract management with multiple subcontractors while meeting specific SLA’s.
Physical requirements, with or without reasonable accommodation:
Move about job sites, which may include uneven terrain, stairs, ladders, scaffolding, or elevated work areas
Stand, walk, bend, kneel, or climb for extended periods (e.g., up to 8 hours per shift)
Lift, carry, or move up to 25 pounds (e.g., inspection equipment, samples) (include only if it's an actual requirement)
Use measuring tools, testing instruments, and inspection equipment
See and distinguish details needed to assess materials, welds, finishes, or documents (with corrective lenses or assistive tools as needed)
Communicate effectively in person, by phone, radio, and in writing
Wear required PPE, such as hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable
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About TechFlow
Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, Mission Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
Benefits
TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!
Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
401k plan with Roth option.
Eligibility for an employer match.
Immediate vesting
Paid time off
Holidays – 11 paid holidays per year
Comprehensive medical, dental, and vision plans
Company-paid Life & AD&D insurance plan
Employee Assistance Program
Wellness Resources
Company-paid training and development program
Voluntary benefits include:
Life & AD&D Insurance for employee, spouse, and children
Short-term and long-term disability (per plan guidelines)
Legal Shield and Identity Theft protection plans
Pet Insurance

Work arrangement
No