Solutions Architect

See yourself at Dataminr
Dataminr is seeking a talented and experienced Solutions Architect to join our Customer Success team. In this customer-facing technical role, you will sit between our customers, Product, and Engineering to help organizations aggregate, analyze, and act on threat intelligence to reduce risk. Reporting to the Director of Customer Success Architecture, you will combine strong technical, problem-solving, and account management skills to ensure customers gain real, measurable value from their threat intelligence programs. The ideal candidate brings deep knowledge of threat intelligence and security technologies to resolve problems quickly and provide proactive guidance in a fast-paced environment. This role directly supports customer retention and growth, driving deeper platform usage and scaling solution design best practices across the team.
This is a hybrid role based in either the NYC or DC area, requiring two days a week in our NYC or Arlington, VA based offices unless traveling.
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here
Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.
The Opportunity
Drive Platform Adoption & Guidance: Train administrator and analyst users across diverse use cases, and, in partnership with Customer Success Managers, deliver workshops, best practice deep dives and architectural reviews that help customers adopt new features and capabilities.
Map Requirements & Process Architecture: Lead technical discovery sessions to understand customer goals, workflows and systems, then map processes, intelligence requirements and infrastructure into platform capabilities, data models & automated playbooks and workflows.
Integrate Security Ecosystems: Connect third-party security tools and data sources—including SIEM, EDR, SOAR, threat feeds, and STIX/TAXII—with our platforms to support seamless customer workflows.
Design Automations & Workflows: Design and build playbooks, integrations, and AI-assisted (agentic) workflows tailored to solve complex customer security challenges.
Customer Advocacy & Relationship Building: Build lasting relationships with customers' technical stakeholders and manage communications for service and product requests.
Voice of the Customer & Best Practice: Bring customer feedback to Product and Engineering to influence the roadmap and escalate bugs, and develop and maintain best practices, playbooks and documentation for solution design across the team.
Mitigate Adoption & Renewal Risks: Spot adoption and renewal risks early in collaboration with Customer Success Managers, while occasionally traveling to customer sites for workshops, implementations, and problem resolution.
What You Bring
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
Core Experience: 3+ years in Customer Success, Support, or a technical role in cybersecurity, threat intelligence, or a related engineering field.
Hands-On Technology Expertise: Direct experience with Threat Intelligence Platforms (TIP), SOAR, SIEM, or similar security automation technology, along with a strong background in Linux, network security, and cloud platforms (SaaS/IaaS).
Cyber & Threat Intelligence Knowledge: Strong understanding of cybersecurity principles and the threat intelligence lifecycle (PIRs, collection, processing, analysis, dissemination), standard frameworks (MITRE ATT&CK), and sharing standards (STIX/TAXII).
Development & Scripting Skills: Experience with Python scripting, REST API integrations, and skilled at troubleshooting network connectivity across varied customer environments.
Communication & Stakeholder Management: Excellent written and verbal communication skills, with proven ability to explain both business value and technical advantages to analysts, engineers, and senior executives.
End-to-End Project Ownership: Proven ability to own projects of increasing complexity from discovery to deployment, working cross-functionally to deliver results.
Education & Methodological Execution: Bachelor's or Master's degree in Computer Science or a related discipline (or equivalent experience), paired with strong organizational and methodical problem-solving skills.
#LI-WC1
About Dataminr
At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.
Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here.
We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming,