Production Supervisor

About the job
The Role
LettrLabs is disrupting a $30B industry by uniting AI with tangible marketing. When a storm hits, our platform geo-locates to zip code, activates direct mail campaigns in minutes, and tracks every conversion back to digital, driving 5x return on conversions and 3x year-on-year growth for our customers.
LettrLabs produces handwritten and printed direct mail at scale. As a Production Supervisor in Los Angeles, you will own a shift end to end: the people on it, the schedule it has to achieve, and the machines that have to stay running to achieve it. This is a floor job, not a desk job. You will spend your day at the machines, coaching operators, clearing constraints, and putting your hands on equipment when it goes down.
You will also be the connecting point between the floor, our Head of Production in Chicago, and our engineering team in Los Angeles. You will report production performance and risks to the Head of Production every day, bring engineering clear, detailed fault information so recurring problems get fixed at the root, and carry changes and standards back to the floor. We are looking for a supervisor who treats machine uptime as their own responsibility. Total Productive Maintenance (TPM) is not a program we ask you to support. It is how the shift is expected to run, and you will lead it at the machine.
Why Join Us
Own a shift end to end at the heart of a fast-growing direct mail manufacturer, where your work is visible in every customer mailing.
Work with custom-built and modified equipment alongside in-house engineers and technicians who build and improve it.
Report to the Head of Production and partner with engineering, with real influence on the standard for production performance, processes, and culture as we scale.
Lead with TPM: autonomous maintenance, root cause, and OEE are how we run, not a side project.
Competitive compensation with meaningful equity upside.
What You Will Own
Lead the Shift
People and coverage: Staff the shift to the day's plan and balance operators across print, plotting, inserting, and finishing as the workload moves. Create and maintain the shift schedule, monitor attendance, and flag coverage gaps early.
Daily direction: Run a short start-of-shift huddle covering yesterday's result, today's plan, what is past due, and which machines are down. Run routine floor check-ins to find bottlenecks early.
Capability and training: Build and maintain a cross-training matrix so no station depends on one person. Coordinate and oversee employee training on SOPs, safety, and responsibilities, and close training gaps.
Performance: Set clear standards, give feedback in the moment, run performance conversations, and handle attendance and conduct issues early and fairly.
Safety: Own safety on your shift, including hazard walks, near-miss reporting, lockout/tagout discipline, and making it normal for anyone to stop a machine they are not comfortable with.
Handover: Deliver a clean written handover to the next shift covering what ran, what did not, and what comes next.
Hit the Daily Plan
Schedule execution: Translate the production schedule into a station-by-station plan and re-sequence when a machine goes down or a job jumps the queue. Manage the priority lane so urgent work stays visible.
Priorities: Protect on-time delivery by working past-due and at-risk jobs first, and escalate early when the day cannot be recovered.
Capacity: Understand what each plotter type can actually produce in a shift, and flag when committed volume exceeds the machines and people available.
Flow: Keep work moving between steps so jobs do not pile up ahead of the plotting or envelope stations.
Coordination: Align daily and upcoming plans with the Assistant Operations Managers and leadership, and communicate anticipated workload, staffing needs, and risks.
Keep the Equipment Running: Hands-On TPM
This is the part of the role we will screen hardest on.
Autonomous maintenance: Train and hold operators to daily clean, inspect, and setup, with standards posted at the point of use.
Planned maintenance: Make sure scheduled PMs happen on time, not when the machine finally breaks. Track adherence and protect the window, and schedule service appointments and third-party vendors when needed.
Breakdown response: Follow the escalation protocol for timely intervention, troubleshoot hands-on, and know when to bring in a technician, engineering, or an outside provider.
Downtime discipline: Log every stoppage with cause and duration, then use the data to find the machines and failure modes that cost the most time.
Root cause: Lead structured problem solving (5 Why, fishbone) on repeat failures and drive countermeasures to closure so the same fault does not come back next month.
OEE and reliability: Track availability, performance, and quality by machine type, and use it to argue for spares, rebuilds, or replacement.
Spares and records: Keep critical spares and consumables stocked and the maintenance log current in the CMMS.
Workplace organization: 5S at every station, shadow boards, visual standards, and equipment clean enough that a leak or a loose part is obvious.