Google Workspace Engineer II

University Operations:
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The Opportunity:
The Google Workspace Engineer II performs the daily administration, operation, and maintenance of the university’s Microsoft 365 and Google Workspace productivity platforms. Working under the technical direction of the Senior Productivity Platforms Engineer, the position implements approved changes and standard configurations, resolves operational issues, and maintains the documentation that keeps both platforms reliable, secure, and consistently supported.
Classification Title: Unified Communications Engineer II
Responsibilities:
Google Workspace and Microsoft 365 Operational Administration
Performs day-to-day administration of Google Workspace services (such as Gmail, Drive and shared drives, Calendar, Meet, Chat, and Groups).
Manages users, groups, organizational units, license assignments, sharing settings, and service configuration within delegated administrative roles, and monitors service health, message center notices, storage, and usage.
Manage Microsoft 365 services (such as Exchange Online, Teams, SharePoint, and OneDrive) as time allows.
Platform Operations and Maintenance
Performs routine platform maintenance, including configuration baseline checks, license and account lifecycle tasks, connector and certificate checks, and application of approved security, retention, and data protection settings.
Responds to monitoring alerts and service notifications and keeps both platforms current with vendor-announced changes.
Technical Support and Incident Resolution
Resolves intermediate support issues involving access, sharing, synchronization, mail flow, storage, and collaboration services.
Manages assigned work through ServiceNow with accurate troubleshooting records and timely customer updates, and escalates architectural, security, and platform-wide issues to the senior productivity platforms engineer with complete technical context.
Implementation of Approved Changes
Implements approved changes, standard implementations, and configuration updates designed by the senior productivity platforms engineer, including pilot testing, phased enablement, migration tasks, and identity, single sign-on, and provisioning configuration.
Follows approved change management procedures and prepares implementation records.
Documentation and Operational Reporting
Maintains runbooks, configuration records, and knowledge articles for both platforms, and produces recurring operational reports on service health, licensing, and usage.
Provides technical content and technical review to Technology Adoption and Training for user communications, training, and adoption materials.
Standard Automation
Develops and maintains scripts and workflow automation for routine operational tasks using approved tools and the patterns defined by the senior productivity platforms engineer, and identifies repetitive tasks that can be standardized or automated.
Professional Development
Participates in peer training and cross-training, maintains current skills in Microsoft 365, Google Workspace, automation, and productivity technologies, and performs other duties as assigned.
Minimum Qualifications:
Bachelor’s degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
Experience administering Google Workspace and/or Microsoft 365 environments, including user and group management, licensing, email services, collaboration platforms, storage management, and security configuration.
Experience supporting enterprise productivity and collaboration services such as Gmail, Google Drive, Google Meet, Microsoft Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive, including troubleshooting access, sharing, synchronization, and mail flow issues.
Knowledge of identity and access management concepts, including Single Sign-On (SSO), provisioning/deprovisioning, directory services, multifactor authentication (MFA), and role-based access controls.
Experience managing service requests, incidents, and changes through an IT service management platform such as ServiceNow, with demonstrated ability to document troubleshooting activities and communicate effectively with customers and technical teams.
Experience developing or maintaining automation scripts and workflows using tools such as PowerShell, Google Apps Script, Power Automate, or similar platforms to improve operational efficiency and service delivery.
Relevant industry certifications such as Google Workspace Administrator, Microsoft 365 Certified: Administrator Associate, Microsoft Fundamentals certifications, ITIL Foundation, or equivalent credentials are preferred.
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Special Instructions to the Applicants:
The anticipated salary for a well-qualified candidate is $72,000. The final determination of a successful candidate's starting salary will vary based on several factors, including education and relevant experience. The anticipated pay scale indicated for this position generally applies to candidates who meet the minimum requirements and several of the preferred qualifications outlined above. All offers are contingent on successful background and reference screens.
Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.
This position requires a Level 2 Background Check through the Florida Department of Law Enforcement (FDLE) Clearinghouse prior to employment. For more information, please visit the FDLE Clearinghouse website.
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
For more benefits information, view the UCF Employee Benefits Guide.
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment