Tickets, Lessons and Guest Service Agent

Seasonal
JOB TITLE: Tickets, Lessons and Guest Service Agent
DIVISION: Ticket Sales, Guest Services & Lesson Sales
REPORTS TO: Sr. Manager Tickets, Guest Services & Lesson Sales
LOCATION: Tickets, Guest Services& Ski & Ride School Offices
CLASIFICATION: Full-Time / Part-Time/ Seasonal/ Hourly
POSITION:
Solitude is on the search for a self-motivated, outgoing individual who enjoys spending time outdoors and has an interest in working in gorgeous Big Cottonwood Canyon. Ticket Sales and Guest Service Agents provide a point of positive contact between the guest and Solitude Mountain Resort. Agents will work in Ticket and Lesson Sales and Guest Services, flexing as the situation requires. Some shifts will be completely in one location, while others will require moving around the resort as the situation dictates.
Ticketing responsibilities include helping guests with Ikon, Solitude season pass products, purchasing daily tickets, guiding guests how to purchase online and to use the PUB (pick up boxes). Agents will also help guests with choosing the best products for them. Guest Service duties include staffing our ski check, tracking lost and found, engaging guests in public areas and anticipating common questions and situations to make guests’ days go as smoothly as possible.
The ideal candidate will maintain a safe and guest-friendly environment in either the Moonbeam or Village locations during daily operations. We are excited to grow our team and treat our employees to the unique and amazing benefits that Solitude Mountain Resorts offers.
SPECIFIC JOB REQUIREMEMTS:
Possess cash handling experience, basic computer skills and strong communication skills
Strong customer service skills, communication, accuracy and timeliness
Ability to handle periods of very high volume
Able to work independently of supervision in a fast-paced environment
Able to communicate via phone conversation or email as well as in person
Possess a high comfort level communicating one-on-one with guests
Knowledgeable about all Resort services and activities
Able to stand or sit for prolonged periods of time during a shift
Able to handle conflict resolution
Must be available to work any schedule and shift Monday through Sunday
Must have the desire and ability to tolerate and work in varying weather conditions for extended periods of time including hot/cold temperatures, inclement weather, and moving between indoor and outdoor environments.
Capable of standing for extended periods of time and lifting to 40 lbs.
The ability to meet and/or exceed satisfactory performance levels in all duties as assigned
Ability to perform simple math and balance a cash drawer
JOB DUTIES AND RESPONSIBILITIES:
Sell all Ticket Office and Ski School products to guests, such as, daily lift tickets, season passes, lessons, locals pass, etc., and maintain a current knowledge of these products in order to respond to guest inquiries with a positive and friendly demeanor
Process data entry to create/update guest files and ensure that correct paperwork and contracts have been completed
Accurately process and balance daily transactions and submit to accounting at end of shift
Interact with guests and other employees in a professional, informed and timely manner
Rotate between the different ticket, ski school and guest service locations throughout the Resort
Exemplify a strong work ethic
Function as a team player in a positive and professional manner
Communicate any suggestions or concerns to manager in a timely manner
Speak and act professionally while on duty
Support/follow company policies, procedures, and Employee Handbook guidelines
Communicate in a pleasant and respectful manner with fellow employees and guests
Greet guests with a positive and friendly demeanor
Explain pass, ticketing and lesson products and pricing to guests
Sell products and take payment with accuracy
Be tactful and diplomatic when interacting with guests
Notify the Manager of incidents, accidents, injuries, and property damage as soon as it occurs
Knowledge of the mountain emergency operating plans and procedures
Adhere to all company policies and procedures
Answer phones, return voice mail messages and use texting programs to communicate with guests effectively
Work with management and instructors as necessary to communicate booking requests
EQUAL OPPORTUNITY EMPLOYMENT
Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at HR@solitudemountain.com.
Perks of Working Here:
Work & Play in the Mountains:
Embrace the stunning Wasatch Mountains.
Connect with fellow mountain enthusiasts.
Benefits:
Access to select Alterra Mountain Company Destinations.
Free Solitude season pass for you and eligible dependents.
Discounts on solitude lift tickets for friends and family.
Discounts on food, rentals, retail, and lessons.
Other Perks:
Comprehensive medical, dental, vision, and life insurance for eligible employees
Pro deals with outdoor brands.
Generous 401(k) plan with company match.
Free counseling service through Employee Assistance Program.