Senior Associate - Digital Product Management (Banking COE)

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
Join the Banking Center of Excellence (COE) and help power the future of banking at American Express. American Express is committed to growing consumer and commercial deposits, and we’re not slowing down. As we scale our banking operations to new heights, we’re building the next generation of digital capabilities that meet the highest standards of compliance, automation, and innovation. The Product Associate will focus on delivering new marketing and onboarding capabilities to accelerate the growth of American Express banking products.
How will you make an impact in this role?
In this role, you will support the development and delivery of Banking Marketing Acceleration and Onboarding capabilities alongside a team of collaborative product developers. This is your chance to work at the intersection of product, data, technology, and marketing — where every capability you launch will strengthen our foundation for growth and unlock new opportunities.
Demonstrate a high degree of accountability for every capability you manage and effectively engage cross-functional partners throughout the development process. By ensuring that key capabilities are clearly documented, tested, and deployed, you will directly strengthen the operating environment of American Express National Bank as it continues to grow.
Minimum Qualifications
Experience in digital banking, product management, product development, or marketing technology roles, with strong technical acumen
Comfortable partnering with engineering, data, and business stakeholders to define requirements and support delivery
Ability to take a collaborative approach to operate in a matrixed environment
Can-do attitude with a passion for digital products and technology
Clear written and verbal communication skills, including documenting requirements, creating data diagrams and explaining details to both technical and non-technical audiences
Proven self-starter who can independently drive work forward in a fast-paced environment
Strong problem-solving skills with the ability to break down complex problems and translate them into scalable data-driven solutions
Preferred Qualifications
Prior experience in a product management, product development, or martech role
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Support Product Manager with development and launch of new features and capabilities in collaboration with our partner teams
Contribute to product strategy and execution of the roadmap
Translate business, platform, and data requirements into clear documentation, including data flows and process maps
Define and execute rigorous product testing plans to ensure we are mitigating risk and prioritizing quality with the launch of new capabilities
Liaise with partners and stakeholders as required on new capabilities
Maintain pulse on external digital product development trends, marketplace dynamics, and competitive landscape to inform continuous product evolution

Work arrangement
Hybrid