Office Associate II Supervisor

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.
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Department of Health and Human Services (DHHS)
Opening Date: October 16, 2026
Closing Date: October 29, 2026
Job Class Code: 6543
Grade: 15 (Admin Svcs)
Salary: $19.57 – $28.19 per hour*
*This is inclusive of a 2.50% recruitment and retention stipend
Position Number: 02023-1181
Location: We have a current vacancy in our Rockland office.
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
Core Responsibilities:
In this position you will report to and perform a broad range of advanced administrative duties in support of the Rockland Office of Child & Family Services. You will supervise other office staff and will be responsible for overseeing the administrative duties of the Rockland office, working with a variety of staff to complete this work. To be successful you will need to exercise independent judgment and initiative in completing your daily duties and use discretion in processing confidential information.
Duties include, but are not limited to:
• Answering phone calls and directs inquiries and concerns to the Program Administrator and Supervisors from various families, resources, community agencies and constituents.
• Documenting meetings, notes, decisions and providing those to the Program Administrator Supervisors.
• Developing and maintaining databases, spreadsheets and workflow processes regarding critical OCFS processes and projects for the Program Administrator and Supervisors.
• Monitor and answering correspondence and emails for the Program Administrator and office staff.
• Assisting OCFS staff, constituents and consumers with concerns, reports, and compliance requirements.
Minimum Qualifications:
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
The background of well-qualified candidates will demonstrate the following competencies:
• Exceptional oral and written communication skills.
• Exceptional organizational and planning skills.
• A demonstrated commitment to timely and efficient customer service skills.
• Ability to prioritize and multi-task in a fast-paced environment
• Skilled in the use of Excel, Outlook, Microsoft Word and other office technology/equipment.
Please submit a cover letter addressing your skills and/or prior experience in each of the areas above.
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Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.
Application Information:
For additional information about this position please contact Melinda Frappier at Melinda.Frappier@Maine.gov
To apply, please upload a recent resume (if available) and cover letter addressing each of the preferred skills/experience areas above.
Please submit all documents or files in PDF format.
To request a paper application, please contact Mandy.Hernandez@Maine.gov
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusi