Director, Digital Partner Experience & Programs | Remote, USA

This position will be fully remote and can be hired anywhere in the continental U.S.
The Director of Partner Experience & Digital Programs will lead the strategy, operation, and continued evolution of Optiv's digital partner experience. Reporting to the Partner Experience leader, this role will own the Optiv One Partner Portal and related digital capabilities that make Optiv easier to do business with while helping partners engage Optiv sellers, activate go-to-market priorities, and grow mutual business.
This leader will connect partner strategy, technology, content, enablement, operations, and go-to-market execution. The ideal candidate combines strong program leadership with a digital-product mindset and can translate partner and business needs into scalable experiences, processes, and measurable outcomes.
How you'll make an impact
Own the strategy, roadmap, governance, and day-to-day performance of the Optiv One Partner Portal
Drive partner onboarding, adoption, engagement, and ongoing utilization of portal capabilities
Manage the end-to-end partner journey across onboarding, content submission, enablement, communications, campaign activation, and performance visibility
Gather requirements and prioritize enhancements based on partner feedback, seller needs, business value, and technical feasibility
Partner with IT, product, sales operations, marketing, enablement, and vendors to deliver platform improvements and integrations
Establish standards for content quality, freshness, taxonomy, approvals, access, and lifecycle management
Identify opportunities to use automation, personalization, data, and AI to improve partner and seller experiences
Develop scalable go-to-market programs that connect partner priorities with Optiv sales motions and customer opportunities
Translate partner objectives into coordinated enablement, content, campaigns, seller activation, and field engagement plans
Partner with Alliances, Sales, Marketing, and Services leaders to launch and operationalize joint initiatives
Support account mapping, co-selling, demand generation, and partner-funded programs where they intersect with the digital partner experience
Create repeatable activation models that can be tailored by partner tier, segment, solution area, and strategic priority
Ensure partner-facing programs have clear objectives, ownership, calls to action, timelines, and measurement
Build scalable processes, governance, service levels, and operating rhythms for partner experience programs
Manage the intake, prioritization, and execution of partner requests while balancing strategic value and available resources
Document roles, workflows, decision rights, and rules of engagement across internal teams and partners
Lead cross-functional working groups and communicate progress, risks, dependencies, and decisions to senior stakeholders
Manage relevant platform vendors, budgets, contracts, and external resources
Define and report metrics for partner onboarding, adoption, engagement, content utilization, seller reach, pipeline influence, and program ROI
Develop dashboards and executive-level reporting that demonstrate business impact and identify areas for improvement
Use partner feedback, seller insights, platform analytics, and performance data to improve the experience continually
Benchmark Optiv’s partner experience against industry practices and emerging digital-channel capabilities
Performs other duties as assigned
Complies with all policies and standards
What we’re looking for
Bachelor's Degree required
8+ years of experience in partner programs, channel operations, partner marketing, digital platforms, go-to-market programs, or a related field required
3+ years leading complex, cross-functional programs or teams at the director level or equivalent required
Experience owning or significantly contributing to a partner portal, PRM platform, digital ecosystem, marketplace, or comparable B2B platform
Delivery of a prioritized portal roadmap and scalable operating model
Demonstrated success translating business requirements into platform roadmaps, scalable workflows, and measurable programs
Strong understanding of channel and alliance models, partner journeys, enablement, co-selling, and joint go-to-market motions
Experience working across sales, marketing, operations, IT, enablement, and executive leadership
Strong analytical skills and experience defining KPIs, interpreting engagement data, and communicating business outcomes
Exceptional stakeholder management, written communication, presentation, and change-management skills
Cybersecurity, technology solutions, distribution, or channel ecosystem experience preferred
Operates with a partner-first and seller-aware mindset
Thinks strategically while remaining accountable for execution
Brings structure and simplicity to complex, cross-functional work
Influences effectively without relying on direct authority
Uses data to prioritize investments and demonstrate impact
Builds trusted relationships across partners, business leaders, and delivery teams
Anticipates friction and designs scalable solutions rather than one-off workarounds
Growth in portal onboarding, adoption, repeat engagement, and partner satisfaction
Increased use and effectiveness of partner-provided content and enablement by Optiv sellers
Faster, more consistent activation of joint partner go-to-market priorities
Improved partner and internal stakeholder experience
Measurable contribution to seller engagement, opportunity creation, influenced pipeline, and revenue
Clear executive visibility into partner experience performance and business impact
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What you can expect from Optiv
A company committed to our inclusive value through our Employee Resource Groups
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individ