Records Assistant

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.
Benefits:
We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.
Job Summary:
Point Loma Nazarene University is seeking a friendly, detail-oriented Records Assistant to provide frontline support for the Office of the Registrar and the students, faculty, staff, and community members it serves. This position plays an important role in supporting the daily operations of the Records Office while helping ensure academic records and processes are accurate, timely, and handled with care.
As a primary point of contact for the office, the Records Assistant helps answer questions, process records and documentation, maintain student information, and connect individuals with the appropriate university resources. The ideal candidate is highly organized, enjoys helping others, and can successfully balance detailed administrative work with frequent customer interaction in a fast-paced academic environment.
Salary:
Pay range $17.75 - $19.00 per hour
Job Status:
Full time
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Job Description:
What We're Looking For
A welcoming, service-oriented approach and a genuine interest in helping students
Exceptional attention to detail and commitment to accuracy
Strong organizational skills with the ability to manage multiple priorities and frequent interruptions
Excellent written and verbal communication skills
Ability to learn and consistently apply academic policies and procedures
Strong computer skills and comfort working with electronic records, spreadsheets, and databases
Ability to work independently while contributing positively to a collaborative team
Professionalism and discretion when working with confidential student information
Dependability, punctuality, and strong follow-through
Knowledge and experience working with a diverse population is preferred
What You'll Be Doing
Student & Customer Support
Serve as a frontline resource for students, faculty, staff, and other visitors to the Office of the Registrar
Answer and screen phone calls, respond to questions, and provide general information regarding Records processes
Direct students and other customers to the appropriate university resources when additional assistance is needed
Communicate Records policies and procedures clearly and professionally
Assist students with initiating petition processes and tracking submitted petitions
Academic Records & Processing
Maintain student electronic records, including updates to biographical information, addresses, advisors, and other student data
Process student verification requests and National Student Clearinghouse verifications
Assist with official transcript processing and the receipt and distribution of transcripts from other institutions
Provide support for document imaging, registration, and academic record-keeping activities
Coordinate and track diploma and replica diploma orders and distribution
Assist with National Student Clearinghouse reporting and data updates
Maintain spreadsheets, documents, and other tracking resources to support Records operations
Office & Administrative Support
Help prepare the office for daily operations and maintain an organized, welcoming environment
Track and order office forms, supplies, and stationery
Assist with training and supporting student employees
Collaborate on updates to the Office of the Registrar website to ensure information remains current
Submit departmental announcements to LomaLink and chapel slides
Provide general administrative support to the Records team
Perform additional duties and assignments as needed
Qualifications
Required Qualifications
An associate’s degree is required is preferred.
Positive, friendly demeanor in all situations.
Excellent written and oral communication skills.
Proven excellent attention to detail is imperative.
Prior clerical experience in an academic environment.
Understanding of, or the ability to quickly grasp, PLNU's academic policies and procedures.
Ability to professionally handle contact with customers in a positive, friendly manner in all situations.
Ability to exercise important, positive interpersonal skills in establishing and maintaining effective working relations with faculty and staff.
Proficiency in word processing and computer skills, with prior experience using Microsoft Word and Excel.
Previous experience with Google Drive, Sheets, and Docs, with the ability to create and manage Google Forms.
Ability to type a minimum of 50 words per minute with optimal accuracy.
Demonstrated ability to work independently while organizing and prioritizing tasks to meet deadlines.
Punctuality and a great work ethic.
Strong organizational skills and the ability to prioritize tasks while experiencing frequent interruptions.
Ability to take direction in a positive manner.
Professionalism in handling all work responsibilities.
Strong aptitude to work as a collaborative tea