Slot Assistant Manager

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.
Job Description Summary:
Summary:
As the Assistant Slot Manager, you support the daily operations of the slot department by supervising assigned floor staff, ensuring timely and professional guest service, and maintaining compliance with gaming regulations. In this role, you help coordinate shift coverage, staff training, and issue resolution while modeling company values and promoting a high-performance, guest-focused environment.
Job Description:
Essential Functions and Responsibilities
Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
Approve jackpots and fills in compliance with internal controls and departmental procedures
Supervise slot floor personnel in assigned areas to ensure consistent service and adherence to policy
Collaborate with the Slot Manager on training, evaluations, scheduling needs, and performance management of team members
Detect and report any irregularities involving guests or associates
Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
Assist with payroll information, scheduling adjustments, and labor compliance as directed by department management
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned
Qualifications
2 years of Slot Operations experience; includes leadership or progressive responsibility
Ability to lead and guide team members in a fast-paced or customer-facing environment
Strong interpersonal and communication skills to support training, feedback, and conflict resolution
Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
Flexible and adaptable to changing operational needs and shift schedules
Committed to upholding a safe, respectful, and inclusive work environment
Basic understanding of department KPIs, labor management, or guest service standards
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Requirements
At least 21 years of age
High School Diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Nevada Gaming Registration
Physical Requirements
Regularly push/pull up to 50lbs.
Regularly lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
Regularly squat, kneel, reach, bend, twist
Frequently sit and work at a desk or computer
Frequently standing and walking
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Slippery surfaces
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.