Domestic Customer Service Representative

MicroAire Surgical Instruments LLC
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
MicroAire Surgical Instruments, LLC. is a fast-growing medical device company seeking a Domestic Customer Service Representative. MicroAire is one of four companies within Colson Medical, LLC., the medical group of Marmon Holdings, Inc., under Berkshire Hathaway, Inc., a Fortune 100 company.
MicroAire has experienced record growth in recent years and is staged to continue or exceed this growth trajectory.
If you are passionate about delivering exceptional customer service in a fast paced team environment, are a quick learner for a large product portfolio, have a good attention to detail and call center experience this could be the role for you.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Domestic Customer Service Representative role is responsible for proactive and reactive activities pertaining to domestic orders, repair and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives with exceptional customer service, follow-through and attention to detail.
EDUCATION & EXPERIENCE
Education: High School diploma or GED; college experience or degree a plus
Experience: Minimum of two years prior customer service experience required, preferably in an active call center environment.
JOB KNOWLEDGE, SKILLS & ABILITIES
Good customer service skills.
Proficient in MS Excel, Word and Outlook.
Ability to multi-task, while staying focused under pressure.
Must be detail oriented, possess strong organizational skills and maintain a low error rating.
Requires excellent written communication skills.
Must have the ability to handle difficult situations, while maintaining or exceeding customer expectations.
Pay Range: $20.50 - 22.00
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.