Solution Architect

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Job Category
Customer Success
Job Details
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Solution Architect – Marketing Cloud Next
Location: Mexico City (CDMX), Mexico
Level: Solution Architect
Function: Professional Services · GDC Strategic Technology Practice · Migration Hub
Role Overview
The Solution Architect – Marketing Cloud Next is a client-facing leader responsible for designing and guiding end-to-end migrations from legacy marketing platforms (Eloqua, Marketo, HubSpot, Pardot, legacy SFMC Classic) to Salesforce Marketing Cloud Next and Data Cloud.
As a foundational member of the Migration Hub, you will own the solution blueprint, functional discovery, and client relationship. You will sit between marketing strategy and technical platform design. You will partner with the Technical Architect, Data Cloud Architect, and DevOps to make sure subscriber data, consent records, and journey logic land in a governed, AI-ready customer platform that is ready for Agentforce personalization and Data Cloud activation.
Primary Responsibilities
Lead functional discovery workshops with client marketing, CRM, data, compliance, and digital teams
Own the Marketing Cloud Next target architecture and solution blueprint, including Data Cloud integration design (unified profiles, identity resolution, segmentation, activation)
Author the migration approach: wave sequencing, journey migration priorities, cutover plan, and go/no-go criteria
Define the subscriber and consent migration strategy (GDPR, CAN-SPAM, CASL, POPI), including suppression list governance and data validation criteria
Manage scope, functional design documents, UAT, and business sign-off at each phase gate
Advise clients on email deliverability (IP warm-up, SPF/DKIM/DMARC) and post-migration strategy
Contribute to Migration Hub playbooks and accelerators, and support pre-sales and solutioning
Must-Have Requirements
Marketing Cloud Next (Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Advertising Studio, Contact Builder)
Salesforce Data Cloud (data streams, unified profiles, identity resolution, activation)
Subscriber data model and consent architecture
Working knowledge of at least one legacy platform (Eloqua, Marketo, HubSpot, Pardot, or SFMC Classic)
Journey and campaign migration strategy
Email deliverability
Integration awareness (Marketing Cloud Connect, REST/SOAP APIs)
Functional data migration strategy
Executive-level documentation, workshop facilitation, and Agile delivery
Preferred Requirements
AMPscript / SSJS
Marketing Cloud Intelligence (Datorama) and Interaction Studio / Personalization
WhatsApp, Push, SMS, and LINE channel migration
Snowflake / Databricks as Data Cloud sources
Loyalty Cloud / Commerce Cloud
Migration experience from Responsys, Acoustic Campaign, or Braze
Required Experience
8–14 years in martech, CRM, and Salesforce consulting
5+ years in Marketing Cloud, with at least 2 end-to-end MCN or SFMC implementations or migrations in a solution design or architecture role
3+ years in client-facing advisory roles on enterprise marketing transformation programs
Proven experience running discovery workshops with senior stakeholders
Certifications
Required: Marketing Cloud Email Specialist, Marketing Cloud Administrator, Marketing Cloud Consultant, Data Cloud Consultant
Preferred: Application Architect, Marketing Cloud Developer, AI Associate
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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