Appointment Center Specialist

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
The Appointment Center Specialist is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.
Duties and Responsibilities
Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!
Must be positive and motivated with excellent communications skills
Ability to adapt quickly to changes in work strategy
Maintain customer information
Performs other duties as assigned.
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
Qualifications
Good phone skills and a competitive nature
Must be comfortable using computers
1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment
What We Provide
Competitive Pay
Employee Company Ownership Opportunities
Industry Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
Working Conditions
This role will sit onsite in our Calgary office.
Base pay is $20/hr. plus uncapped commission.
Hours of Work: Full-time, 40 hours per week. Schedules may include weekdays and weekends and will be assigned based on operational needs. Flexibility to work varying shifts, including evenings and weekends, is required.
Physical Requirements
Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.
What We Provide
Competitive Pay
Employee Company Ownership Opportunities
Industry Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture