Public Benefits Specialist (Eligibility Worker) | Bilingual Russian or Spanish preferred!

Initial Posting Date:
10/16/2026
Application Deadline:
10/25/2026
Agency:
Department of Human Services
Salary Range:
$4,519 - $5,988
Position Type:
Employee
Position Title:
Public Benefits Specialist (Eligibility Worker) | Bilingual Russian or Spanish preferred!
Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.
Bilingual preferred position:
1. Russian/English OR;
2. Spanish/English
Are you fluent in English and Russian or Spanish?
Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. If you are bilingual, you will receive 5% bilingual differential pay upon passing test(s) evaluating your proficiency.
NOTE: You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply!
Summary of Duties
As an Eligibility Worker, you will work in the Gresham Branch assisting Oregonians in-person.
Determine Program Eligibility:
Conduct phone or in-person interviews to gather household details, income, resources, and other key information to assess their needs.
Conduct collateral interviews or review supplemental materials as needed to make eligibility determination for applicable ODHS programs.
Use relevant forms, computer systems, and tools to determine eligibility at intake, during benefit renewals, and when recipients report household changes.
Explain applicant rights and responsibilities during the initial application interview and when benefits are changed and renewed.
Process data in a timely manner to ensure delivery of benefits and services.
Provide triage, information, and referrals:
Work closely and collaboratively with Oregonians, other agencies, medical providers, and community partners to provide benefits, services and information.
In supporting Oregonians, provide person-centered services with a trauma-informed approach to identify needs.
Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).
Minimum Qualifications
One year of experience working at the Human Services Specialist 1 level for the State of Oregon. OR
Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines. OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines. OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
Experience working in a social/human services setting interviewing customers over the phone and/or in person.
Experience accurately applying complex rules and policies to a variety of situations.
Experience working in a team setting with others and developing collaborative relationships that foster trust, inclusivity, and respect.
Experience independently managing workload using time management, organization, and prioritization skills to consistently meet deadlines.
Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
Experience serving a high volume of diverse customers in a trauma-informed and culturally responsive manner.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please upload a resume or complete the work history profile. Note: Your resume (optional) and cover letter (optional) may be uploaded in the Resume/CV field on the online application.
If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.