Business Applications & AI Engineer

Serve as the primary technical owner and subject matter expert for business applications including Dynamics 365, Power Apps, Dataverse, HubSpot, Microsoft Copilot, and other enterprise business systems.
Design, develop, customize, configure, and maintain business applications, workflows, forms, automations, integrations, and data models to support business objectives.
Conduct stakeholder interviews, workshops, and requirement-gathering sessions to identify business needs and document detailed functional and technical requirements.
Create business requirements documents, solution designs, scope documents, process flows, user stories, acceptance criteria, and implementation plans.
Design, develop, and maintain integrations between enterprise applications utilizing APIs, Power Automate, Azure Integration Services, Microsoft Graph, web services, and other approved integration platforms.
Develop and support AI-enabled solutions leveraging Microsoft Copilot, Copilot Studio, Power Platform AI capabilities, Azure AI services, and approved generative AI technologies.
Participate in Agile development processes including sprint planning, backlog refinement, effort estimation, sprint reviews, retrospectives, and release management.
Collaborate with business leaders, department stakeholders, vendors, and technical teams to ensure successful delivery of business application solutions.
Develop and maintain operational and executive reporting solutions using Microsoft Power BI, including data preparation, semantic models, dashboards, reports, visualizations, and appropriate data-access controls.
Create and maintain application documentation, training materials, governance standards, support documentation, and knowledge transfer materials.
Analyze existing business processes and identify opportunities for workflow optimization, automation, system consolidation, and data standardization.
Establish and maintain application governance standards, security models, change control processes, development standards, testing procedures, and lifecycle management practices for business applications.
Coordinate with software vendors, implementation partners, consultants, and internal stakeholders to troubleshoot issues, manage application enhancements, and evaluate new platform capabilities.
Develop and deliver user training, documentation, adoption strategies, and change-management activities for new business application solutions and AI initiatives.
Evaluate emerging AI technologies and identify opportunities to leverage Microsoft Copilot, Copilot Studio, Azure AI services, and automation technologies to improve business outcomes and operational efficiency.
Advanced experience administering and customizing Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse, with additional experience in Dynamics 365, HubSpot, or comparable business application platforms.
Experience designing, developing, and supporting integrations using APIs, Power Automate, Microsoft Graph, REST services, webhooks, and related integration technologies.
Experience conducting requirements gathering, business process analysis, stakeholder interviews, and solution design activities.
Experience working in Agile, Scrum, Kanban, or sprint-based application development environments.
Experience implementing and supporting Microsoft Copilot, Copilot Studio, AI-assisted workflows, automation solutions, or comparable AI technologies.
Strong understanding of relational databases, data modeling, application security, business process design, and platform governance.
Moderate hands-on experience with Microsoft Power BI, including Power Query, data modeling, report and dashboard development, basic DAX, workspace management, scheduled refresh, and report security.
Strong communication, documentation, presentation, facilitation, and stakeholder-management skills.
Experience customizing CRM, ERP, workflow, business intelligence, or operational platforms within multi-location organizations.
Experience creating technical specifications, solution architecture documentation, user stories, process maps, and scope-of-work documentation.
Preferred Qualifications:
Databricks experience.
Power Platform Developer certification.
Dynamics 365 certification.
HubSpot Sales Hub or Marketing Hub certification.
Microsoft Copilot certification.
Azure AI experience.
Business systems experience within healthcare organizations.

Employment type
Full-time

Work arrangement
Hybrid