Patient Navigator

Part Time Patient Navigator, SOR 4 Grant
BAART Programs is looking for an adaptable and effective Patient Navigator, SOR 3 Hub and Spoke Grant, to work with external entities including but not limited to: jails, hospital EDs, OBOTs, residential programs, other locations identified in need of help with outreach and education, to help identify persons with OUD in these settings and discuss referrals to MAT treatment and develop realistic individualized action plans for patients. Support patient to access the highest level of care available.
Essential Duties & Responsibilities:
Assist TCD to develop outreach and education list.
Provide education and outreach to external entities developed mutually with TCD.
Round in ED, jail and other settings routinely during weekdays: check in with other settings to see if there are pts eligible for MAT.
Maintain required data for referrals provided as well as outreach/education activities engaged in.
Available on-call for MAT linkage during regular hours if not present in ED or jail
Describe program and principles of OUD MAT to external entities
Obtain consent for participation and complete MAT intake forms
Assess readiness using the ‘Stages of Change Model’
Assess for co-occurring substance use or psychiatric disorders and/or concurrent medical conditions
Confirm and/or assist to establish insurance status
If uninsured, connect patient with financial counseling service
Identify resources for OUD MAT, assist with making follow up MAT appointments
Assess and address any barriers to attending follow up appointments (transportation, contact phone # availability for appt reminders, shelter needs, etc). Engage social services to assist with any of these issues as needed.
Communicate with ED jail providers to inform them of MAT follow up plan including scheduled appointments.
After discharge from ED or release from jail, on the day prior to follow up appointment contact patients to remind them of their follow up appt.
Ability to handle stressful situations and interact with others using excellent communication techniques.
Must be present during working hours at the office for in person meetings and access to a computer without violating company policy.
Other duties, as assigned
Qualifications:
Nonjudgmental, energetic, positive approach to assisting patients with SUD
Understanding of SUD as a disease and the role of MAT in OUD treatment.
Exceptional oral and written communication skills are required. Must be proficient in Microsoft Office including, Word, Excel and MS Project.
Proven ability to meet deadlines and possess strong analytical and organizational skills in managing multiple projects in different consecutive stages.
Must be able to operate effectively in a fast-paced environment in which attention to detail and audit-trail documentation must be maintained in the face of multiple competing demands for your time. Developing a positive rapport with clients, vendors, subcontractors and employees and maintaining business partnerships is critically important.