IT Relationship Manager

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Job Title:IT Relationship Manager
Department:OCIO | Customer Solutions
The IT Relationship Manager (IT RM) serves as a strategic partner, trusted advisor, and primary liaison bridging the Office of Technology and Digital Innovation (OTDI) with partner units across Ohio State. Accountable for the overall customer experience and the strategic success of their assigned portfolio, the IT RM aligns business and academic priorities with OTDI services and technology capabilities to create lasting value. Navigating a complex IT portfolio requires a functional understanding of technology and operational fluency but true success in this role hinges on the intangible strengths of strong interpersonal skills and a genuine commitment to cultivating long-term partnerships. By breaking down organizational silos and advocating transparently for partner needs, the IT RM shapes demand, increases service adoption, contributes to project success, drives financial stewardship and fosters collaborative technology solutions that directly advances the broader Ohio State mission.
Additional Information:
The salary range for this position is $89,200 – $91,300 and the offer for this position will be based on internal equity and the candidate's qualifications.
Function: Information Technology
Sub-function: Relationship Management
Career Band: Specialized
Career Level: S3
Location:Mount Hall (0311)
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
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