Specialist Support Customer Service Representative I - Carrollton, TX

The Specialist Support Customer Service Representative will ensure that Eurofins Environment Testing Radon’s clients receive exceptional service related to our scientific testing and product offerings. Level I can perform to
entry-level standards with periodic help and intervention from upper-level team members or managers.
Essential Duties and Responsibilities:
Customer Support: Availability to answer phone calls from customers, M-F 8am-5pm CT and reply to emails within one business day.
Ability to answer questions about:
General Radon Information
Radon and mold testing instructions
Radon and mold test reports (individual and project)
Registration and ordering websites
New client setup and base pricing
Basic RapidScan functionality
Basic mitigator referral program information
Resolve issues including but not limited to:
Re-sending test reports, receipts, and shipping labels
Processing corrections to test reports and orders
Processing replacements and refunds for test kits and shipping labels
Creating basic quotes and orders for established customers
Processing POs and payment for bulk orders and fees
Help requests
Escalate out-of-scope tickets to the proper channels within one business day
Rotating additional duties as assigned, including but not limited to:
Shipping online, bulk, replacement, and free orders within expected TAT
Mail processing
High school diploma or equivalent required, Bachelor’s degree or equivalent experience preferred.
Proven customer support experience or experience as a client service representative, minimum 1 year preferred.
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
Ability and/or Skills:
Exceptional communication skills to effectively interact with customers, understand their needs, and provide clear and concise responses to their inquiries.
Strong customer service skills to ensure customers feel valued and satisfied with the lab’s services and products.
Problem-solving skills to accurately identify issues and develop effective solutions promptly.
Able to multi-task, prioritize, and manage time effectively
Proficiency using web browsers and Microsoft 365 Suite and
learning new software.
Interpersonal skills: Able to work as a team member to collaborate with customer service team, laboratory, and other departments to resolve issues; Patience and empathy to handle frustrated customers and provide solutions that address their concerns effectively, and able to build a rapport with customers, fostering long-term customer loyalty and satisfaction.

Employment type
Full-time

Work arrangement
No