Live opening · Posted 10 hours ago
Customer Support Advisor
Achievers · Toronto
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At a glance
The key details from the original listing.
CompanyAchievers
LocationToronto
Job typeFull-time permanent
Work modeHybrid
SkillsCustomer Support
Source
Lever
ListedPosted 10 hours ago
About the role
Description supplied by the original job listing.
A Customer Support Advisor is a highly skilled, customer-focused professional responsible for delivering exceptional support to both program administrators (clients) and members. This role primarily supports program administrators (CSS function) while also contributing to Member Support to ensure seamless end-to-end service.
In this role, you will own a diverse portfolio of support cases, including complex and escalated issues. You bring a strong understanding of the platform, apply advanced problem-solving skills, and collaborate cross-functionally to drive timely and effective resolutions. You are viewed as a trusted resource within the team and contribute to elevating overall support quality.
Employment type
Full-time permanent
Work arrangement
Hybrid
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