Director of Operations

Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.
Position Summary
Material Bank is seeking a Director of Operations to lead our highly automated Olive Branch distribution center. This leader is accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs, including inbound, inventory, picking, packing, shipping, transportation, labor, quality, safety, automation, and supporting systems. The role combines hands-on floor leadership, data-driven decision making, strategic technology initiatives, and development of a strong management team.
Key Responsibilities
Operations & Service Delivery
Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met.
Oversee fulfillment for member sampling, e-commerce, and third-party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods.
Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs.
Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs.
Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption.
Inventory, Transportation & Financial Performance
Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment.
Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements.
Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships.
Prioritize and deliver process and labor improvements with measurable, recurring savings.
Automation, Systems & Continuous Improvement
Lead operational use of robotics and automation, including AMRs, and evaluate emerging solutions such as goods-to-person systems.