Clinical Outreach Representative

Company Description AMFM Healthcare is a leading provider of comprehensive, compassionate, and outcomes-focused mental health services for adults and adolescents across the United States. Since 2011, the organization has supported individuals and families through a full continuum of care, ranging from residential treatment to intensive outpatient services. Its three programs—A Mission For Michael, Mission Prep, and Mission Connection—are tailored to meet the unique needs of each person and stage of healing. AMFM Healthcare offers a safe, respectful environment where treatment plans are personalized so clients feel understood and supported. Driven by a mission to create meaningful, positive change, the organization is committed to expanding access to high-quality mental health care and helping people build healthier, more fulfilling lives.
Role Description The Clinical Outreach Representative is a full-time remote role responsible for building and maintaining relationships with referral sources, community partners, and healthcare professionals to increase awareness of AMFM Healthcare’s programs and services. This role includes conducting outreach via phone, email, and virtual meetings, providing education about clinical offerings, and coordinating with internal teams to ensure accurate and timely communication about admissions and treatment options. The Clinical Outreach Representative will track outreach activities, maintain CRM records, and provide regular reports on referral trends and community engagement. Day-to-day responsibilities also involve supporting virtual events or trainings, responding to inquiries from prospective clients and families, and collaborating with clinical and admissions teams to promote continuity of care. The role requires a strong commitment to person-centered care, ethical communication, and alignment with AMFM Healthcare’s mission and values.
Qualifications
Candidates should possess strong Communication skills, including clear verbal and written communication and active listening.
Candidates should possess excellent Customer Service skills, with the ability to support prospective clients, families, and referral partners in a compassionate, professional manner.
Candidates should possess Sales-related skills, including relationship-building, outreach, and the ability to present services and programs effectively.
Candidates should possess Training-related skills, such as delivering educational presentations and supporting informational sessions for community partners and professionals.
Candidates should possess familiarity with Medical Terminology, particularly in behavioral health or mental healthcare settings, to communicate accurately with clinical teams and referral sources.
Relevant qualifications include experience in mental health, behavioral health, or healthcare outreach; proficiency with CRM or similar systems; and strong organizational and time-management skills.
Additional beneficial qualifications include a bachelor’s degree in a related field (such as Psychology, Social Work, Communications, or Healthcare Administration) and prior experience in outreach, admissions, or community relations.

Work arrangement
Yes