Receptionist- Customer Service Center

Job Description
The Receptionist serves as the first point of contact for customers, visitors, vendors, and internal staff. This role is responsible for managing front desk operations, handling incoming calls, coordinating package and document distribution, and ensuring a professional, organized, and secure reception environment. The Receptionist plays a key role in supporting daily operations by facilitating communication across departments and delivering a positive customer experience.
Starting Rate: Minimum: $13.00/hr. - Midpoint: $17.00/hr.
Retention Bonus: $1000.00
Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.
Key Responsibilities
Greet and welcome customers, visitors, and vendors in a professional and courteous manner
Check in customers and direct them to appropriate Customer Service Center (CSC) areas for assistance
Answer and manage incoming calls on the main telephone line, determine caller needs, and route calls appropriately
Utilize internal directories to connect callers with the correct departments or personnel
Receive, log, and distribute incoming deliveries, and packages
Ensure all packages and documents are secured and tracked until picked up by the intended recipient
Obtain signatures upon package pickup and maintain accurate distribution records
Coordinate with internal departments to notify staff of visitor arrivals and deliveries
Maintain organization and security of the storage area
Monitor and replenish office and reception supplies; place orders as needed
Support communication between front desk, operations, and administrative teams
Ensure compliance with company policies related to security, package handling, and visitor management
Provide general administrative support as needed
Knowledge, Skills, and Abilities
Strong customer service and interpersonal skills with a professional demeanor
Excellent verbal communication and phone etiquette
Ability to multitask and manage a high-volume, fast-paced front desk environment
Strong organizational skills and attention to detail
Ability to handle sensitive information with discretion and professionalism
Basic problem-solving skills and ability to think quickly in dynamic situations
Proficiency in Microsoft Office and standard office equipment (phones, copiers, etc.)
Ability to work collaboratively across departments
Qualifications
High school diploma or equivalent required
1–3 years of experience in a receptionist, administrative, or customer-facing role
Experience handling multi-line phone systems and front desk operations
Basic computer proficiency and data entry experience
Preferred Qualifications
Experience in a high-volume customer service environment
Experience in transportation, tolling, or public service industries
Bilingual (English/Spanish) a plus
Familiarity with office supply management and vendor coordination
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.