Front Desk Staff

Company Description Hotel Narmada is a hospitality-focused organization committed to providing comfortable, reliable stays for guests visiting Indore. The hotel emphasizes courteous service, clean and well-maintained facilities, and a welcoming atmosphere for travelers, families, and business guests. Team members are encouraged to deliver professional, guest-centered service while maintaining high standards of efficiency and integrity. Working at Hotel Narmada offers the opportunity to be part of a service-oriented team in a dynamic, guest-facing environment.
Role Description The Front Desk Staff role at Hotel Narmada is a full-time, on-site position based in Indore. The role involves greeting guests, managing check-in and check-out procedures, answering phone calls, and responding to guest inquiries in a courteous and professional manner. Daily responsibilities include handling room reservations, maintaining accurate guest records, processing payments, and coordinating with housekeeping and other departments to ensure a smooth guest experience. Front Desk Staff are also expected to address guest concerns promptly, provide information about hotel services and local attractions, and uphold hotel policies and standards of safety and confidentiality.
Qualifications
Candidates should possess strong customer service and receptionist duties skills, with experience in managing guest-facing interactions.
Candidates should possess clear and professional communication skills, including active listening and the ability to provide accurate information.
Candidates should possess proper phone etiquette and the ability to handle multiple calls and inquiries efficiently.
Candidates should possess basic computer literacy, including use of reservation systems, email, and common office software.
Additional beneficial qualifications include prior experience in hospitality or front office roles, attention to detail, problem-solving abilities, and the ability to work flexible hours, including weekends and holidays.
A high school diploma or equivalent is preferred; fluency in English and local languages is an advantage.

Work arrangement
No