Generalist/DP Clerk

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Title: Generalist/DP Clerk
Reports To:Dir Admissions & Recruit Mrkt
Position Summary:
Under the guidance of the Director of Admission and Recruitment Marketing, the Generalist/Data Processing Clerk works as part of a team to enable the Office of University Admissions to meet its enrollment goals by processing inquiries, applications and documents quickly, efficiently and accurately. High-quality customer service is expected, as the Generalist/Data Processing Clerk will interact with prospective students, parents, and other constituents. The Generalist/Data Processing Clerk will handle general admissions inquiries, applications and documents from all student populations (undergraduate and graduate). This position requires evening and weekend work. The incumbent will contribute to the success of the Office of University Admissions by performing all essential functions outlined below.
Essential Functions:
Responsible for accurately entering data for admission inquiries, applications and documents received, including daily maintenance of student record data (Slate CRM).
Provide general information by telephone, email and in-person contact to prospective students, applicants and admitted students (undergraduate and graduate), as well as parents and other constituents.
Prepare admission letters and other office mailings.
Maintain student records in the Student Information System (Banner).
Attend and assist with all on-campus and virtual recruitment events including Open Houses, Admitted Student events, Counselor events, information sessions, and others, including evenings and weekends.
Pre-Requisite Qualifications:
High school diploma is required.
A minimum of one year of office experience is required.
Demonstrated computer data entry knowledge; demonstrated skills, preferably in the use of college administrative systems.
Strong knowledge of customer service principles with excellent oral and written communication skills.
Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
Availability to work weekend and evenings.
Department:
University Admissions
Preferred Qualifications:
Fluent in Spanish or another language
Excellent interpersonal and organizational skills.
Ability to work in a fast-paced office environment, multi-task and take direction from others. Must be able to work well in a team environment and interact professionally with coworkers.
Possess the ability to clearly and calmly communicate complicated information to prospective students and families.
The ability to quickly adapt to new and changing software systems.
At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Union:Office & Professional Employee International Union (OPEIU)
Range:OPEIU -16
Compensation:$40,225.00 - $54,815.36
NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, or other items. To learn more about the comprehensive benefits NJIT offers for this position, please visit our benefits page: https://hr.njit.edu/health-benefits.
FLSA:Non-Exempt
Time Type:Full time
Pay Rate:Salary
Additional Information:
As an EEO employer NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women.
Employment at NJIT is subject to the provisions of New Jersey First Act which mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions. The law does not apply to any individual employed at NJIT on a temporary or per semester basis as a visiting or adjunct professor, teacher, lecturer, researcher or administrator. For more information on the act please click here.
If special accommodations are needed in applying for a position, please visit the Department of Human Resources located in Fenster Hall, 5th Floor, University Heights, Newark, NJ 07102 or call (973) 596-3140. If you have questions, please email the Human Resources Department at hr@njit.edu.
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