ServiceNow Technical Lead – ITAM

ServiceNow Experience 6+ years of hands-on ServiceNow experience
ITAM Experience 5+ years delivering ServiceNow ITAM solutions
Role Overview
We are seeking an experienced ServiceNow Technical Lead - IT Asset Management (ITAM) with proven expertise in leading end-to-end ServiceNow ITAM engagements, specifically across Hardware Asset Management (HAM ) and Software Asset Management (SAM ). The ideal candidate will combine strong technical leadership, hands-on platform expertise, client-facing consulting skills, and a successful track record of delivering enterprise-scale ITAM transformation programs.
Mandatory: Proven experience leading ServiceNow ITAM projects or tracks, including HAM Pro and/or SAM Pro delivery.
Key Responsibilities
Technical Leadership
• Lead end-to-end ServiceNow ITAM solution design and implementation.
• Define scalable architecture and detailed technical designs for HAM Pro and SAM Pro.
• Provide technical oversight across configuration, development, integrations, testing, deployment, and hypercare.
• Establish development standards, design governance, quality controls, and implementation best practices.
ITAM Solution Delivery
• Lead discovery and design workshops to gather, validate, and refine business and technical requirements.
• Design and implement Hardware Asset Management, Software Asset Management, asset lifecycle workflows, software license compliance, normalization, reclamation, discovery and CMDB integration, and contract/vendor- related integrations.
• Configure and optimize software license positioning, compliance, asset operations, dashboards, and reporting.
Mandatory Skills
ServiceNow Platform and ITAM
• ServiceNow ITAM, HAM , and SAM
• CMDB, Discovery, Integration Hub, Flow Designer, Service Catalog, and reporting/analytics
• IT asset lifecycle management, software license compliance, Effective License Position (ELP), normalization, publisher packs, reclamation, optimization, and governance
Technical Skills
• JavaScript and ServiceNow scripting
• REST and SOAP APIs
• MID Server and integration architecture
• Import Sets, Transform Maps, data migration, reconciliation, and data quality controls
Mandatory Experience
☐ Led at least 2-3 large or complex ServiceNow ITAM implementations or workstreams.
☐ Hands-on delivery experience across HAM Pro and SAM Pro.
☐ Led technical teams of five or more members in an onshore/offshore or distributed delivery model.
☐ Experience in ITAM solutioning, estimation, architecture, design workshops, technical governance, testing, and deployment.
☐ Demonstrated client-facing experience with senior stakeholders and cross-functional teams.
Preferred Experience
• ServiceNow ITOM and enterprise CMDB/CSDM exposure
• ServiceNow Strategic Portfolio Management exposure
• ITIL-aligned service management processes
• Pre-sales, proposal, estimation, and solutioning experience
• Experience delivering programs through a global delivery model
Certifications (Preferred)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow ITAM, HAM, or SAM implementation certifications, where applicable
• ITIL Foundation / ITIL 4
• Recognized Software Asset Management or Hardware Asset Management certification
Core Competencies
• Strong client-facing communication and workshop facilitation
• Executive stakeholder management and technical storytelling
• Team leadership, mentoring, and delivery ownership
• Consultative problem-solving and decision-making
• Clear technical documentation and presentation skills

Work arrangement
Hybrid