Head of Operations (VP / Director)

Industry: BPO / KPO / AI Data Services
Experience: 12+ Years
CTC: Up to ₹48 LPA
Employment Type: Full-Time | Permanent
About the Opportunity
We are hiring for a leading organization in the AI Data Services industry, specializing in data annotation, data labeling and AI training solutions.
We are looking for an experienced Head of Operations to lead large-scale service delivery, manage operational performance and drive process improvements across a workforce of 1,500–2,000+ employees.
Key Responsibilities
Lead end-to-end operations and service delivery across large, multi-shift teams.
Drive operational efficiency, productivity, quality and SLA adherence.
Oversee workforce planning, resource utilization and capacity management.
Manage operational budgets, cost optimization and P&L performance.
Implement process improvements, automation and quality-control initiatives.
Lead operations managers, delivery teams and other functional leaders.
Manage client escalations and ensure consistent delivery performance.
Candidate Requirements
12+ years of operations experience in BPO, KPO, tech-enabled services or AI/data outsourcing.
Mandatory: Proven experience managing large-scale operations involving 1,500–2,000+ employees.
Strong understanding of workforce management, service delivery, operational metrics and cost optimization.
Experience managing multi-layered teams and large operational functions.
Strong client management, stakeholder engagement and leadership capabilities.
Exposure to data annotation, AI training data or content moderation operations is an advantage.
Lean / Six Sigma certification preferred.
How to Apply
Interested candidates with relevant large-scale operations experience can share their updated CV at:
ramnikac@wen-jobs.co.in

Work arrangement
No