IT SERVICE SALES MANAGER - (US MARKET)

Company Description Ray Business Technologies is a CMMI Level 3 and ISO 27001:2022 certified IT services and solutions company with over 17 years of experience in the global technology landscape. The organization operates across the USA, Canada, Australia, the Philippines, and India, delivering tailored solutions that address diverse business needs. Its multidisciplinary teams of programmers, designers, testers, and architects specialize in AI, Boomi, SAP, Microsoft Fabric, Dynamics 365 (ERP, CRM, Business Central), CMS platforms, Power BI, and custom development. By focusing on quality, efficiency, and innovation, Ray Business Technologies helps enterprises reduce complexity, improve operational performance, and drive sustainable growth.
Role Description The IT Service Sales Manager – US Market will be responsible for selling IT services and solutions to clients in the United States, focusing on building and managing a strong sales pipeline and achieving revenue targets. This full-time, on-site role based in Hyderabad involves identifying prospects, conducting needs assessments, preparing proposals, and leading contract negotiations for offerings such as AI, Dynamics 365, Boomi, BI, and custom development services. The role includes regular collaboration with delivery and technical teams to align solutions with client requirements, ensuring accurate scoping and seamless handover from sales to execution. The manager will maintain long-term relationships with customers, provide post-sale support in coordination with service teams, and track market trends to refine sales strategies and positioning.
Qualifications
Strong background in IT Service Management and Information Technology, with the ability to understand and sell complex service offerings.
Proficiency in Technical Support and Troubleshooting concepts to effectively communicate solution value and manage technical discussions with prospects.
Excellent Customer Service skills, including relationship building, stakeholder management, and client communication across the US market.
Demonstrated experience in IT services sales or account management, preferably targeting North American clients.
Proven ability to meet or exceed sales targets, manage pipelines, and work with CRM tools for forecasting and reporting.
Strong negotiation, presentation, and documentation skills, with clarity in written and verbal communication.
Bachelor’s degree in Business, Information Technology, or a related field; MBA or equivalent professional certification is an advantage.
Familiarity with enterprise platforms such as Microsoft Dynamics 365, SAP, AI/ML solutions, and integration/BI tools is highly beneficial.

Work arrangement
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