Customer Service Officer

Group Company: AU Small Finance Bank Limited
Designation: Customer Service Officer
Office Location:
Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.
Primary Responsibilities:
- Handle walk-in customers
- Resolve queries and complaints
- Assist in account opening and transactions
- Ensure compliance with KYC norms
Additional Responsibilities:
- Support branch operations
- Participate in local marketing activities
Reporting Team
Reporting Designation:
Reporting Department:
Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50%
Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required work experience
Industry: Banking, Financial Services
Role: Customer Service, Teller
Years of experience: 1 to 3
Key Performance Indicators: - Customer satisfaction score
- Query resolution time
- Compliance adherence
Required Competencies: - Customer Orientation
- Communication Skills
- Problem-solving
- Attention to Detail
Required Knowledge: - Banking products
- KYC norms
- Branch operations
Required Skills: - Interpersonal skills
- MS Office
- CRM usage
Required abilities
Physical: NA
Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other details
Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Employment type
Full Time

Work arrangement
No