Head of Healthcare Product and Solution Delivery

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
A senior strategic Healthcare vertical leader that sits at the intersection of Product Management, Sales, Technical Solutions, Client Delivery, Operations, and Healthcare industry stakeholders. This Head of Healthcare Product and Solution delivery executive leader will have direct ownership of strategy, roadmap input, sales support, and client delivery coordination, while operating through a matrixed relationship with Product Management and Healthcare Sales across the Payments – Merchant and Institutional (PMI) organization. This leader is also responsible for ensuring product capabilities align with client needs, market trends, regulatory requirements, and U.S. Bank growth objectives.
Primary Responsibilities
Healthcare Product Strategy & Vision
Define and own the Healthcare payments strategy and multi-year product roadmap. This will include collaboration across the PMI product and sales organization as well as connectivity to CBB healthcare strategy and roadmap.
Align product roadmaps and delivery priorities across teams.
Identify opportunities to leverage common platforms and capabilities.
Influence product innovation through direct industry engagement. Identify industry trends, competitors, regulations, client pain points, and emerging technology opportunities across:
Healthcare Payables
Healthcare Receivables
Payment Consolidation
Claims Payments
Payment reconciliation
Virtual Card Solutions
Patient Payment Solutions
Embedded Healthcare Payments
Provider and Payor ecosystems
Design market-leading solution packages and prioritize investments across build, buy, and partner strategies to close capability gaps, accelerate speed to market, and drive organic and inorganic growth.
Develop strategic partnerships that accelerate Healthcare growth objectives.
Establish product requirements informed by client feedback and market intelligence.
Engage with PMI – Sales and CBB sales to obtain the voice of the healthcare customer.
Drive commercialization and adoption of strategic Healthcare solutions.
Facilitate governance and executive communication between business leaders.
Leadership Responsibilities
Build and lead a team of healthcare solution consultants and product/delivery specialists.
Foster a culture of innovation, accountability, client focus, and collaboration.
Develop healthcare expertise across delivery and product organizations.
Mentor future leaders and establish succession plans.
Drive organizational alignment across Product, Sales, Operations, Technology, and Client Service teams.
Solution Consulting & Technical Sales Support
Provide technical sales support, commercialization leadership, and industry advocacy.
Partner with sales supporting new business acquisition and revenue growth.
Act as executive sponsor for large and complex Healthcare opportunities.
Support Payment Sales Consultants in discovery sessions, solution design, client presentations, executive briefings and RFP and proposal responses
Develop Healthcare-specific sales playbooks, competitive positioning, and value propositions.
Represent U.S. Bank at industry conferences, client forums, and healthcare technology events.
Client Solution Delivery & Support
Ensure successful deployment and adoption of healthcare solutions.
Partner with implementation, onboarding, operations, and support organizations to remove client friction and accelerate realization of value.
Establish Healthcare-specific implementation standards and best practices.
Oversee Healthcare solution readiness, enablement, and support processes.
Drive continuous improvement in client experience, satisfaction, and retention.
Business Performance & Governance
Own Healthcare growth strategy and performance metrics.
Establish and monitor:
Revenue growth
Pipeline development
Solution adoption
Client satisfaction
Implementation success
Retention metrics
Product utilization
Support, influence and develop executive reporting and business reviews.
Ensure compliance with healthcare, banking, risk, and regulatory requirements.
Qualifications
Required
12+ years of experience in payments, treasury management, healthcare payments, fintech, healthcare technology, or financial services.
7+ years leading cross-functional teams.
Deep knowledge of:
Healthcare payments
Treasury Management
Commercial card solutions
Receivables solutions
Payment processing workflows
Strong executive communication and presentation skills.
Experience supporting large enterprise and healthcare clients.
Demonstrated success leading product strategy, solution development, or client delivery organizations.
Preferred
Experience with:
Provider organizations
Payors