Student Experience & Campus Manager

Job Description: Student Experience & Campus Manager
Organization: Intellipaat
Experience: 5–10 Years
Qualification: MBA
Location - Pune
Employment Type: Full-Time
Language Preference: English is Mandatory, Candidates proficient in Marathi will be preferred.
About the Role
We are seeking a dynamic, energetic, and student-centric Campus Manager responsible for delivering an exceptional student experience, ensuring smooth campus operations, and resolving student concerns effectively.
The role requires strong leadership, problem-solving, and stakeholder management skills, with the ability to manage a team of 20–25 people as well as working with multiple cross functional team & campus stakeholders and Head Office (HQ).
The primary focus will be on student satisfaction, NPS, CSAT, issue resolution, campus engagement, and operational excellence.
Key Responsibilities
1. Student Experience & Satisfaction
Own the end-to-end student experience and continuously improve NPS and CSAT scores.
Interact with students daily to understand concerns, expectations, and improvement opportunities.
Build a positive, engaging, safe, and student-friendly campus environment.
2. Issue Resolution & Problem Solving
Identify, prioritize, and resolve student complaints related to academics, infrastructure, hostel, facilities, and campus services.
Conduct root-cause analysis and implement permanent solutions to recurring problems.
Maintain an issue tracker, ensure timely resolution, and validate closure with students.
Proactively identify dissatisfaction and escalate critical concerns.
3. Campus Operations & Stakeholder Management
Ensure smooth daily campus operations, including classroom readiness, facilities, administration, and student services.
Coordinate with faculty, university management, campus teams, and HQ to resolve operational challenges.
Conduct daily campus walkthroughs, identify gaps, and drive corrective actions.
Manage multiple stakeholders and ensure accountability for committed timelines.
4. Team Leadership & Student Engagement
Lead, motivate, and manage a campus operations team of 20–25 people.
Drive performance, ownership, discipline, and service excellence across teams.
Promote student engagement through clubs, events, competitions, hackathons, and extracurricular activities.
Build strong relationships with students and proactively address concerns.
5. Performance Monitoring & Reporting
Track NPS, CSAT, student complaints, resolution TAT, repeat issues, and engagement levels.
Conduct student feedback sessions and analyze recurring concerns.
Share daily issue reports, weekly campus experience dashboards, and monthly improvement plans with HQ.
Identify the top five campus problems every week and drive measurable improvements.
Required Skills & Eligibility
MBA with a minimum of 5 years of relevant experience in campus management, student experience, customer experience, hospitality, or service operations.
Proven ability to manage 20–25 team members and multiple stakeholders.
Excellent communication, interpersonal, negotiation, and conflict-resolution skills.
Strong leadership, people management, problem-solving, and decision-making capabilities.
Experience with NPS, CSAT, complaint management, and operational performance tracking.
Proficiency in Excel, Google Sheets, dashboards, and reporting tools.
Prior experience in universities, higher education, EdTech, or premium service organizations is preferred.
A high-energy, approachable, proactive, and execution-focused leader with strong ownership, emotional intelligence, and the ability to handle challenging situations independently.
The candidate must be comfortable interacting with students daily, coordinating with senior stakeholders, managing escalations, and driving measurable improvements.
Interested kindly share your resume to pinky.sharma@intellipaat.com with details:
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Expected Salary :
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Resume :

Work arrangement
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