Assistant Facility Manager

TITLE
AFM – Soft Services
BUSINESS UNIT
Integrated Facilities Management
LOCATION
Deloitte Towers
REPORTING TO
Facility Manager
POSITION GOALS
To provide administrative support to the Facilities Management team at Deloitte, Hyderabad.
To ensure timely and accurate completion FM reports pertaining to Deloitte, Hyderabad.
Duties & Responsibilities
Be accessible for escalation of all FM related issues:
Oversee the Helpdesk work process
Provide management advice to Helpdesk operators for escalated issues
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Oversee the Reception.
Oversee the Front Office function
Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained
Oversee the Housekeeping Services
Overall service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues
Evaluate vendor performance
Ensure that vendor manpower reports at site as per agreed terms and conditions.
Undertake audit of the attendance and check their grooming.
Oversee Cafeteria Services
Ensure that the caterers are maintaining highest standards of hygiene in the services area
Ensure that the quality and quantity of the food supplies are meeting the requirements
When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
Overall coordination with all service providing vendors.
Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division
EMPLOYEE SPECIFICATIONS
Graduate in any discipline
5 – 7 years experience in facilities management
Tertiary qualifications in hotel management / building management and/or business desirable.
Excellent communication skills and ability to converse in English.
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with
improvement initiatives
KEY PERFORMANCE
MEASURES
Overall client satisfaction by achieving SLA targets
Timely resolution of helpdesk complaints
Effective team coordination of direct and vendor staff for efficient service delivery

Work arrangement
No