Customer Care Representative

Customer Care Representative
A Fortune 200 company building its Global Capability Centre (GCC) in India, standing up a dedicated customer care desk for its internal and external stakeholders
Location: Remote (India)
About the Company
The GCC has partnered with Flexiple to hire a Customer Care Representative who can deliver consistent, high-quality support as the desk scales. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Care Representative, you will handle inbound queries with accuracy and care, following the standards a Fortune 200 brand expects.
Key Responsibilities
Customer Interaction
Handle inbound queries across phone, email, and chat with accuracy and empathy
Resolve routine issues at first contact and escalate complex ones with full context
Follow scripts and compliance guidelines precisely where required
Records & Quality
Log every interaction accurately in the CRM or care platform
Meet quality and adherence targets set by the care team lead
Flag recurring issues so they get fixed upstream, not repeatedly patched
Ideal Candidate Profile
1 to 4 years in a customer care, support, or service role
Patient, clear communicator who stays calm under repetitive or difficult queries
Comfortable following defined processes precisely, especially where compliance matters
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience in a regulated or compliance-sensitive support environment
Familiarity with a CRM or ticketing platform
What We Offer
A care desk backed by the process rigour of a Fortune 200 organisation
Remote-friendly, pan-India hiring with long-term placement
Freshers welcome — full training on tools and process provided
Hiring Process
HR Screening → Assignment → Manager Round → Culture Fit
This posting fills one seat now, with your application retained for the next care hire.

Work arrangement
Yes