IKEA Batu Kawan : Part Time Customer Relations Officer (Services) (20 Hours per week)

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.
Your assignment
· I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat
business.
· I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
· I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
· I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
· I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to
escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively
with the customer.
Possess cheerful, pleasant personality with a positive mindset.
Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
Physically fit with hands-on approach.
Meticulous with an eye for details and follow-up skill.
Strong team player and able to work in a fast-paced working environment.
Comfortable to handle basic food preparation.
Able to work on rotating shifts and support retail operations during peak periods on public holidays & weekends.

Employment type
Part-time

Work arrangement
No