Live opening · Posted 4 days ago
The key details from the original listing.
Description supplied by the original job listing.
We are looking for an experienced Technical Support Engineer with strong networking, Linux troubleshooting, and SaaS integration skills. You will own complex customer issues end-to-end, lead critical escalations, perform evidence-based root cause analysis, and collaborate with Engineering and Product teams to deliver effective resolutions.
Key Responsibilities
Own complex technical issues from initial triage through resolution, documentation, and customer follow-up.
Troubleshoot enterprise networking issues involving TCP/IP, DNS, DHCP, VLANs, routing, SNMP, and network traffic visibility.
Analyze logs, packet captures, system behavior, and API responses to identify root causes.
Troubleshoot Linux-based systems, services, processes, resource utilization, and network connectivity.
Resolve issues involving REST APIs, HTTP/HTTPS, SAML/OAuth authentication, SSL/TLS certificates, and third-party integrations.
Lead high-priority customer escalations, coordinate with Engineering and Product teams, and communicate resolution plans clearly.
Reproduce customer issues and provide detailed technical evidence, including logs, packet captures, and troubleshooting steps.
Develop knowledge base articles, technical documentation, and runbooks to improve support efficiency.
Required Skills & Qualifications
6+ years of experience in Technical Support Engineering, Network Engineering, Systems Engineering, SRE, or related roles.
Strong hands-on networking and troubleshooting expertise across TCP/IP, DNS, DHCP, VLANs, SNMP, and network traffic analysis.
Strong Linux command-line skills, log analysis, and system-level debugging.
Experience with Wireshark, tcpdump, curl, Postman, and REST API troubleshooting.
Knowledge of HTTP/HTTPS, SAML/OAuth, SSL/TLS certificates, and SaaS integrations.
Proven experience in root cause analysis, production incidents, and high-severity customer escalations.
Excellent customer communication, technical documentation, and cross-functional collaboration skills.
Good to Have
Experience with VMware vSphere, ESXi, or vCenter.
Exposure to IoT/IoMT, OT security, cybersecurity, or network visibility platforms.
Familiarity with Kafka, Cassandra, PostgreSQL, or distributed systems.
Experience with ServiceNow, Jira, Zendesk, or similar support tools.
Interested? Please write to amit.n@careerxperts.com to get connected!
Work arrangement
Hybrid
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