IT Support Technician - 100% Remote

About the Company
RTH Mechanical is seeking an IT Support Technician to support its technology environment across office and field operations. Working closely with the IT Manager, the IT team helps maintain systems, resolve technical issues, and support technology initiatives in a CMMC environment.
About the Role
RTH Mechanical is looking for a motivated, customer-focused IT Support Technician to provide first-level technical support to employees in office and field settings. This in-person role covers hardware, software, networking, mobile devices, user accounts, and system maintenance.
The successful candidate will help ensure reliable technology operations, maintain cybersecurity practices, document technical issues and resolutions, and assist with technology projects and system upgrades. This position is suited to someone with a methodical approach to troubleshooting, strong customer service skills, and an interest in expanding their technical knowledge.
Key Responsibilities
Provide first-level technical support to employees working in office and field environments.
Respond to help desk requests, troubleshoot issues, and resolve technical problems promptly.
Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals.
Assist users with Microsoft 365 applications, email, collaboration platforms, and business software.
Support employee onboarding and offboarding, including equipment setup, account creation, and access management.
Help maintain company networks, internet connectivity, wireless systems, and related infrastructure.
Monitor and troubleshoot hardware, software, and connectivity issues.
Support server, workstation, and cloud-based systems under the direction of the IT Manager.
Perform software updates, patching, and routine system maintenance.
Maintain accurate inventory records for computers, mobile devices, software licenses, and other IT assets.
Coordinate equipment deployment, replacement, and recovery.
Document technical procedures, system configurations, and support resolutions.
Follow company cybersecurity policies and established security practices.
Assist with endpoint protection, multi-factor authentication, and security awareness initiatives.
Maintain user accounts, permissions, and access controls.
Report and escalate security concerns or incidents to the IT Manager.
Assist with technology projects, upgrades, system rollouts, and process improvements.
Participate in testing, deployment, and training for new technologies.
Support technology initiatives designed to improve operational efficiency across the organization.
Required Qualifications
At least one year of IT support experience.
Knowledge of Microsoft Windows operating systems and Microsoft 365.
Understanding of computer hardware, basic networking, printers, and mobile device management.
Familiarity with Azure AD/Entra and user account administration.
Awareness of cybersecurity best practices and endpoint security solutions.
Strong customer service and interpersonal skills.
Excellent written and verbal communication skills.
A methodical, independent approach to troubleshooting.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to learn new technologies and expand technical knowledge.
Ability to lift and carry computer equipment and related technology weighing up to 50 pounds.
Ability to move throughout office, warehouse, and jobsite environments as needed.
Ability to sit, stand, walk, bend, and use computer equipment for extended periods.
Preferred Qualifications
Associate degree in Information Technology, Computer Science, or a related discipline.
One to five years of experience in IT support, help desk, or technical support.
Experience supporting cloud-based applications and collaboration platforms.
Experience with ticketing systems and remote support tools.
Equivalent combinations of education, training, and hands-on experience will also be considered.
Technical Environment
Microsoft Windows and Microsoft 365.
Azure and cloud-based systems.
Computer hardware and mobile devices.
Network and connectivity systems.
Endpoint security and cybersecurity tools.
Office 365 applications and collaboration platforms.
Location and Work Arrangement
Work arrangement: In-person.
The role supports technology operations across office and field environments.
Salary and Compensation
Annual salary: $60,000–$75,000.
Performance-based bonuses.
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holidays.
Life insurance.
Tuition reimbursement.
Opportunities for professional growth.

Work arrangement
Yes