3PL Program Manager ANZ

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office, Warehouse
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Position Summary: The role is primarily to oversee and enhance the logistics capabilities of our 3PL partner. You will be responsible for driving efficiency, effectiveness and ensure seamless coordination between Thermo Fisher Scientific and our 3PL partners
Key Responsibilities:
Vendor Management
Partner with Procurement to select, negotiate, onboard, and manage 3PL providers across ANZ. including RFP and tender processes; evaluating provider capabilities across ambient, cold chain, and Dangerous Goods logistics; negotiating contracts, pricing structures, and service-level agreements (SLAs); supporting compliant onboarding and qualification of new 3PLs; and maintaining ongoing governance to ensure performance, cost, quality, and regulatory compliance objectives are met
Own 3PL relationships and ensure performance, quality, compliance, and cost targets are met
Lead regular supplier operational reviews and Quarterly Business Reviews (QBRs)
Operational Oversight
Oversee daily logistics operations including receiving, storage, picking, packing, dispatch, and delivery
Ensure daily SO, PO and inventory alignment between thermo fisher and 3PLS
Ensure effective handling of ambient, cold chain (2–8°C, frozen), and DG products
Support product launches, recalls, urgent medical shipments, and demand surges
Team Leadership & People Management
Lead, coach, and develop the 3PL team, setting clear objectives, priorities, and performance expectations.
Manage team performance through regular feedback, development discussions, and performance reviews.
Build team capability, accountability, and a culture of collaboration and continuous improvement.
Manage team resources and workload to ensure effective support of operational and business priorities.
Performance & KPIs
Define, monitor, and analyse KPIs including:
On-time delivery / DIFOT
Order Cycle Time (OCT)
Inventory accuracy
Temperature excursion rates
DG incidents
Cost performance
Drive root cause analysis and corrective and preventive actions (CAPAs)
Process Improvement
Identify operational bottlenecks and improvement opportunities
Apply Lean and continuous improvement methodologies to reduce cost and improve service
Support network optimisation across Australia and New Zealand, including remote and regional lanes
Budget & Cost Control
Develop and manage logistics budgets for ANZ operations
Monitor spend, validate invoices, and identify cost-saving opportunities without compromising compliance or service
Reporting
Prepare and present logistics and 3PL performance reports to senior management
Provide insights on risks, trends, and improvement initiatives
Stakeholder Collaboration
Liaise closely with internal teams including Quality, Regulatory, Sales, Customer Service, Finance, IT, and global supply chain
Act as the primary escalation point for 3PL-related issues
Safety & Compliance
Ensure compliance with all applicable regulations and standards, including:
Support 3PL qualification, audits, inspections, and regulatory interactions
Ensure deviations, incidents, and changes are documented and managed appropriately
Frequent Contacts:
Internal
Supply Chain & Planning
Quality & Regulatory Affairs
Customer Service
Sales
Finance & Procurement
IT / Systems
External
Third-Party Logistics Providers (warehousing, transport, cold chain, DG)
Carriers and freight forwarders
Auditors and regulatory bodies (as required)
Minimum Requirements/Qualifications:
Qualifications & Experience
Bachelor's degree in supply chain, Logistics, Life Sciences, Engineering, or related discipline
5–10+ years' experience in logistics or supply chain roles
Proven experience managing 3PLs in regulated environments (medical devices, pharmaceuticals, biotech)
Direct experience with cold chain and/or Dangerous Goods logistics in ANZ preferred
Demonstrated experience managing and developing teams within logistics, supply chain, or a related operational environment.
Skills & Attributes
Analytical and Problem-Solving Skills: the 3PL manager must possess strong analytical capabilities to assess complex logistics challenges, identify areas for improvement, and develop effective solutions. The ability to think critically, analyse data, and make data-driven decisions is crucial.
Leadership Skills: Strong leadership and stakeholder-management skills are essential for overseeing logistics operations. The 3PL manager must be able to influence and align cross-functional and external partners, coordinate activities across the 3PL support network, and foster effective collaboration to ensure operational success.
Communication and Negotiation Skills: Excellent communication skills, both oral and written, are essential for effective collaboration with clients, suppliers, and internal stakeholders. The 3PL manager must be able to negotiate contracts, resolve conflicts, and build strong relationships with all parties involved.
Leadership & People Management: Strong leadership and people-management skills, with the ability to coach and develop team members, manage performance, and build a high-performing and collaborative team.
Technological Proficiency: Proficiency in logistic