Information Support Specialist

Role Description The Information Support Specialist is a part-time, remote role responsible for providing information and technical support to internal teams and external stakeholders. This role involves responding to inquiries via email, chat, or phone, documenting issues, and maintaining up-to-date knowledge bases or FAQs. The specialist will troubleshoot basic systems or access issues, escalate complex problems to appropriate teams, and track resolutions to ensure service quality. Day-to-day activities include analyzing recurring queries, suggesting improvements to support workflows, and collaborating with recruitment and operations teams to ensure accurate information is shared with clients and candidates. The position requires consistent, professional communication and adherence to data privacy and organizational policies.
Qualifications
Candidates should possess strong Analytical Skills and the ability to interpret data, identify patterns, and propose process improvements.
Candidates should possess Technical Support capabilities, including familiarity with common software tools, systems navigation, and basic troubleshooting techniques.
Candidates should possess Customer Support skills, including service orientation, empathy, and the ability to manage inquiries and follow-ups efficiently.
Candidates should possess clear Communication skills, both written and verbal, to convey information accurately and professionally to diverse stakeholders.
Candidates should possess Troubleshooting skills to diagnose issues, apply logical problem-solving, and determine when to escalate complex problems.
Additional beneficial qualifications include experience in HR, recruitment, or IT support environments; comfort working remotely and independently; strong organizational skills; and familiarity with ticketing or CRM tools.
A diploma or degree in Information Technology, Computer Science, Business, or a related field is preferred, along with prior experience in support or helpdesk roles.

Work arrangement
Yes